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Help Desk Specialist
2 weeks ago
We are looking for a skilled Help Desk Specialist to join our team. As a key member of our support team, you will be responsible for providing expert-level support to our customers and ensuring they get the most out of our HR platform.
In this role, you will work closely with our customers' superusers, helping them navigate challenges, optimize workflows, and achieve their HR goals. Our advanced cloud-based HR solution is designed to streamline recruitment, onboarding, and HR operations, and we need someone with in-depth expertise to advise our customers on complex configurations and troubleshooting technical challenges.
The ideal candidate will have great technical knowledge, be fluent in Danish and English, and have a passion for delivering outstanding customer support. They will also be able to understand technical setups, analyze customer needs, and bridge the gap between users and our technical team.
Responsibilities:
- Provide expert-level customer support via phone and email.
- Listen actively and gather valuable feedback from users.
- Assist in onboarding new customers alongside our implementation team.
- Help customers achieve their vision and maximize the platform's potential.
- Act as a bridge between customers and our technical team, ensuring seamless communication.
About You
- Great communicator – You can talk to anyone, from everyday users to executives.
- Team player – You thrive in a collaborative environment across different teams.
- Tech-savvy – You have in-depth knowledge of HR platforms.
- Customer-focused – You genuinely care about helping others succeed.
- Fluent in Danish & English – You can communicate professionally in both languages.
What We Offer
We offer a competitive benefits package including a pension scheme, free fitness facilities, fruit, and beverages, and flexible work setup – Work from home up to two days a week.
