German Speaking Customer Success Expert

7 days ago


Copenhagen, Copenhagen, Denmark Impero Full time
Job Description

This is a unique opportunity to join Impero as a Customer Success Manager, focusing on the DACH market. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving customer retention, and identifying opportunities for growth.

Responsibilities:
  1. Develop and implement customized customer success strategies to meet individual customer needs.
  2. Provide timely and effective support to customers, ensuring seamless onboarding and adoption of the Impero platform.
  3. Work closely with cross-functional teams to identify and address customer needs, improving overall customer satisfaction and loyalty.
  4. Analyze customer feedback and metrics to drive continuous improvement in customer support, onboarding, and success programs.
Your Key Qualifications
  • 3+ years of experience in customer success, with a proven track record of driving customer satisfaction and retention.
  • Strong understanding of the Impero compliance management platform and its applications.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and cross-functional teams.
  • Strong analytical and problem-solving skills, with the ability to collect, analyze, and interpret customer data to drive continuous improvement.


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