Senior Office Coordinator

2 months ago

Copenhagen, Copenhagen, Denmark Zendesk Full time
Job Overview

We're seeking a highly skilled and experienced Workplace Operations Manager to join our team at Zendesk. As a key member of our Workplace Experience team, you will be responsible for delivering exceptional service to our employees, customers, and guests.

The ideal candidate will have a strong background in facilities management, with a proven track record of leading onsite workplace operations, managing vendor relationships, and implementing efficient systems and processes.

Key Responsibilities
  • Workplace Operations: Lead onsite workplace operations, ensuring a safe and productive work environment for all employees.
  • Vendor Management: Manage vendor relationships, including cleaning, security, maintenance, pest control, and waste management.
  • Customer Service: Provide exceptional customer service to employees, ensuring their needs are met and exceeded.
  • Operations Management: Manage the ticketing system, office help center, and other operational systems to ensure high levels of customer satisfaction.
  • Procurement: Partner with internal teams and external vendors to deliver all in-office events for employees, including wellness events.
  • Financial Management: Manage the workplace operational budget for your office, ensuring efficient use of resources.
  • Compliance: Implement and maintain systems for regular walk-throughs and audits of the office, including Workplace audit and Health & Safety audit.
  • Communication: Lead team-related communications within the office, ensuring clear and effective communication.
  • Record Keeping: Record all office-related expenses and maintain accurate records.
  • Maintenance: Oversee all planned and reactive maintenance, including HVAC, security systems, lighting, emergency lighting, and life safety systems.
  • Food and Beverage: Lead the food and beverage program, ensuring a high-quality experience for employees.
  • Seating Plans: Maintain up-to-date office seating plans, ensuring efficient use of space.
  • Global Support: Partner with global managers to deliver effective support for their programs.
  • Policies and Procedures: Help create and follow team policies and procedures, ensuring a consistent and effective approach.
Requirements
  • Minimum of 3 years' experience in a fast-paced Workplace/facilities role in a tech environment.
  • Knowledge base of HVAC systems essential.
  • Ability to consistently deliver a high level of customer service.
  • Strong communication skills across employees at all levels within the organization.
  • Demonstrated ability to handle multiple tasks with little or no supervision but know when to escalate and collaborate.
  • A sense of humor and ability to strike up a conversation with anyone.
  • Problem-solving skills.
  • Positive attitude; grace under pressure.
  • Accurate, organized record-keeping.
  • Punctual and accountable.
  • Fluent English (C1 or C2) and Danish.
Nice to Have
  • Experience with office projects.
  • Experience with working with remote managers and team members.
  • Experience of leading vendor relationships.
  • Experience with office build-out projects.
  • Experience with office management software tools.
  • Experience with global security systems, such as Brivo, S2, Lenel, Software House, etc.

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