Customer Success and Onboarding Specialist

3 weeks ago


Århus, Århus Kommune, Denmark Whistleblower Software Full time

About the Role

As a Customer Success Manager at Whistleblower Software, you will play a vital role in securing a best-in-class onboarding and service experience for our growing customer base.

Key Responsibilities

  • Work closely with customers to solve problems, create value, and build loyalty.
  • Help build and optimize our Customer Success function across products and customer tiers.
  • Collaborate on projects across departments to improve the customer experience.
  • Be a source of customer feedback and qualified product ideas.
  • Help bring the voice of our customer into the heart of the business and make it relevant and actionable.

Requirements and Qualifications

  • Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position.
  • Experience working with SaaS platforms.
  • Strong communicator, collaborator, and problem solver.
  • Connect effortlessly with clients and build lasting relationships.
  • Professional with great business acumen and customer understanding.
  • Structured, diligent, and dedicated.
  • Professional fluency in English.
  • Native fluency in French.

Our Culture and Values

  • We are goal-oriented and hardworking.
  • We are responsible and like accountability.
  • We are connecting and like to build meaningful relationships.
  • We are optimistic and like to laugh and have a positive atmosphere.
  • We like to dream big and have clear visions for the future.

Recruitment Process

  • Send application and upload relevant information.
  • Completion of Talent test.
  • 15 minutes online interview with our Talent Acquisition team.
  • 30 minutes online interview with our hiring manager.
  • 60 minutes in-person final interview with hiring manager and CRO/Head of Sales.


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