Customer Success Manager

4 weeks ago

Århus, Århus Kommune, Denmark Whistleblower Software Full time
About the Role

We are seeking a highly skilled and motivated Customer Success Manager to join our team at Whistleblower Software. As a key member of our Customer Success function, you will play a vital role in securing a best-in-class onboarding and service experience for our growing customer base.

Key Responsibilities
  • Work closely with customers to solve problems, create value, and build loyalty
  • Help build and optimize our Customer Success function across products and customer tiers
  • Collaborate on projects across departments to improve the customer experience
  • Be a source of customer feedback and qualified product ideas
  • Help bring the voice of our customer into the heart of the business and make it relevant and actionable
Requirements
  • Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position
  • Experience working with SaaS platforms
  • Strong communicator, collaborator, and problem solver
  • Connect effortlessly with clients and build lasting relationships
  • Professional with great business acumen and customer understanding
  • Structured, diligent, and dedicated
  • Professional fluency in English
  • Native fluency in French
  • You thrive in an environment where you contribute to maintaining a high momentum
About Whistleblower Software

Whistleblower Software is a tech company founded in 2021 with offices in Aarhus, Copenhagen, Milan, and Madrid. We are a team of +100 people from 13 nationalities operating in multiple European markets and are one of the fastest-growing SaaS scale-ups.

Our journey started within the whistleblowing compliance sector, highlighted by the award-winning Whistleblower Software by Formalize, laying the foundation of our success story. We have established strong partnerships and a base of satisfied customers, recognized through the best customer support, which earned us a reputation as a customer-centric pioneer.

We have extended our expertise to a larger compliance universe, including data compliance, risk, and privacy. Whistleblower Software helps companies to effortlessly navigate and stay ahead in the ever-changing landscape of compliance. Our platform adapts to regulatory changes, continuously adapting to meet and foresee the evolving needs of our users - ensuring businesses remain compliant and confident in their operations.

Traits that Describe Our Culture and Employees
  • We are all very goal-oriented and hardworking
  • We are responsible, and we like accountability
  • We are connecting, and we like to build meaningful relationships
  • We are optimistic and like to laugh and have a positive atmosphere
  • We like to dream big and to have clear visions for the future
Recruitment Process
  • Send application and upload relevant information
  • Completion of Talent test
  • 15 minutes online interview with our Talent Acquisition team
  • 30 minutes online interview with our hiring manager
  • 60 minutes in-person final interview with hiring manager and CRO/Head of Sales

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