Customer Engagement and Onboarding Specialist
12 hours ago
About Formalize
Formalize is a rapidly expanding tech company founded in 2021 with offices in major European cities. Our team of over 100 people from 13 nationalities operates in multiple markets, making us one of the fastest-growing SaaS scale-ups.
We started our journey within whistleblowing compliance, recognized by the award-winning Whistleblower Software by Formalize. We have established strong partnerships and a base of satisfied customers, earning us a reputation as a customer-centric pioneer.
Our expertise has now extended to a broader compliance universe, including data compliance, risk, and privacy. Formalize helps businesses navigate and stay ahead in the ever-changing landscape of compliance, adapting to regulatory changes and evolving user needs.
The Role
We are seeking an experienced Customer Engagement and Onboarding Specialist to join our Customer Success team. As an early hire, you will play a vital role in securing a best-in-class onboarding and service experience for our growing customer base.
Key Responsibilities
- Work closely with customers to solve problems, create value, and build loyalty
- Help build and optimize our Customer Success function across products and customer tiers
- Collaborate on projects across departments to improve the customer experience
- Be a source of customer feedback and qualified product ideas
- Help bring the voice of our customers into the heart of the business and make it relevant and actionable
Qualifications and Requirements
- Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position
- Experience working with SaaS platforms
- Strong communicator, collaborator, and problem solver
- Ability to connect effortlessly with clients and build lasting relationships
- Professional with great business acumen and customer understanding
- Structured, diligent, and dedicated
- Professional fluency in English
- Native fluency in French
- You thrive in an environment where you contribute to maintaining a high momentum
What We Offer
- Part of a fast-growing international SaaS company
- High level of trust and autonomy
- Part of a social, diverse, and international team
- A competitive salary of €60,000 - €80,000 per annum (dependent on location and experience)
- A comprehensive benefits package
- Ongoing professional development opportunities
We know that when this is staged optimally, you thrive and succeed much better in your job. Apply by attaching your resume and other relevant information and you will hear from us soon.
We will hold interviews and hire on an ongoing basis.
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