Customer Engagement and Onboarding Specialist
1 month ago
About Formalize
Formalize is a rapidly expanding tech company founded in 2021 with offices in major European cities. Our team of over 100 people from 13 nationalities operates in multiple markets, making us one of the fastest-growing SaaS scale-ups.
We started our journey within whistleblowing compliance, recognized by the award-winning Whistleblower Software by Formalize. We have established strong partnerships and a base of satisfied customers, earning us a reputation as a customer-centric pioneer.
Our expertise has now extended to a broader compliance universe, including data compliance, risk, and privacy. Formalize helps businesses navigate and stay ahead in the ever-changing landscape of compliance, adapting to regulatory changes and evolving user needs.
The Role
We are seeking an experienced Customer Engagement and Onboarding Specialist to join our Customer Success team. As an early hire, you will play a vital role in securing a best-in-class onboarding and service experience for our growing customer base.
Key Responsibilities
- Work closely with customers to solve problems, create value, and build loyalty
- Help build and optimize our Customer Success function across products and customer tiers
- Collaborate on projects across departments to improve the customer experience
- Be a source of customer feedback and qualified product ideas
- Help bring the voice of our customers into the heart of the business and make it relevant and actionable
Qualifications and Requirements
- Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position
- Experience working with SaaS platforms
- Strong communicator, collaborator, and problem solver
- Ability to connect effortlessly with clients and build lasting relationships
- Professional with great business acumen and customer understanding
- Structured, diligent, and dedicated
- Professional fluency in English
- Native fluency in French
- You thrive in an environment where you contribute to maintaining a high momentum
What We Offer
- Part of a fast-growing international SaaS company
- High level of trust and autonomy
- Part of a social, diverse, and international team
- A competitive salary of €60,000 - €80,000 per annum (dependent on location and experience)
- A comprehensive benefits package
- Ongoing professional development opportunities
We know that when this is staged optimally, you thrive and succeed much better in your job. Apply by attaching your resume and other relevant information and you will hear from us soon.
We will hold interviews and hire on an ongoing basis.
-
Customer Engagement Strategist
1 month ago
Århus, Århus Kommune, Denmark Playable ApS Full timeWe are seeking an experienced Customer Success Manager to join our team at Playable ApS. As a Senior Customer Success Manager, you will be responsible for developing and fostering relationships with a portfolio of new and existing customers, ensuring their success and satisfaction with the Playable platform.This role involves working closely with...
-
Customer Success Professional
6 days ago
Århus, Århus Kommune, Denmark Playable ApS Full timeWe are seeking a seasoned Senior Customer Success Manager to join our team at Playable ApS, a leading provider of innovative SaaS solutions. This is an exceptional opportunity to leverage your expertise in customer engagement and relationship-building to drive business growth and success.Job DescriptionThe Senior Customer Success Manager will be responsible...
-
Customer Experience Specialist
4 days ago
Århus, Århus Kommune, Denmark Whistleblower Software Full timeOverviewWe are Formalize, a tech company founded in 2021 with offices in Europe. Our journey started within the whistleblowing compliance sector and has been recognized through our award-winning Whistleblower Software by Formalize.Salary and BenefitsThe salary for this position is competitive and will be discussed during the interview process. In addition to...
-
Customer Success Advocate
1 month ago
Århus, Århus Kommune, Denmark Whistleblower Software Full timeAbout the RoleWe are seeking an experienced Client Growth Specialist to join our team as a Customer Success Advocate. This is a unique opportunity to play a vital role in securing a best-in-class onboarding and service experience for our growing customer base.Key ResponsibilitiesWork closely with customers to solve problems, create value, and build...
-
Customer Service Excellence Specialist
2 weeks ago
Århus, Århus Kommune, Denmark Lunar ApS Full timeWe are seeking a skilled and experienced Customer Service Excellence Specialist to join our team in Stockholm, Sweden. As a key member of our Customer Excellence team, you will be responsible for handling customer inquiries, providing exceptional service, and contributing to the continuous improvement of our processes and products.Lunar ApS is a leading...
-
Customs Compliance Specialist
2 months ago
Århus, Århus Kommune, Denmark JYSK Full timeStillingsbeskrivelseVil du være med til at sikre, at JYSK lever op til sine høje kvalitetskrav og myndighedskrav? Nu søger vi en Customs Compliance Specialist til at være en del af vores Indkøbsafdeling i Aarhus.Hvad tilbyder vi dig?En rolle med stor indflydelse på vores importprocesserMulighed for at arbejde med komplekse spørgsmål og finde kreative...
-
Customer Support Specialist
1 month ago
Århus, Århus Kommune, Denmark zeroG - AI in Aviation Full timeOm osVi er en moderne fintech-virksomhed med en mission om at forenkle internationale betalinger for både e-handel og detailhandel. Vores brand bygger på ekspertisen fra 13 forskellige virksomheder, der sammen har skabet en samlet platform, som dækker hele betalingsflowet. Hos os tror vi på en problemfri shoppingoplevelse – uanset hvor kunden handler....
-
Customer Support Specialist in Barcelona
2 days ago
Århus, Århus Kommune, Denmark Cross Border Talents Full timeWe are seeking a Customer Support Specialist to join our team in Barcelona, Spain.The successful candidate will be responsible for handling customer inquiries via phone, email, chat, and automated alerts, addressing user needs efficiently.The ideal candidate will have:Native or fluent Danish language skills, both verbal and writtenProficiency in English...
-
Customer Insights Professional
1 month ago
Århus, Århus Kommune, Denmark JYSK Full timeAbout JYSK:We're a global retailer with over 3,300 stores worldwide, and we're always looking for talented individuals to join our team. Our employees are key to our success, and we strive to offer development opportunities and possibilities of growing within JYSK.At JYSK, we believe in delegation and freedom with responsibility, and we trust each other. We...
-
Customer Experience Specialist: Driving Excellence
15 hours ago
Århus, Århus Kommune, Denmark Energi Danmark AS Full timeUnlock a challenging and rewarding career as a Customer Experience Specialist at Energi Danmark A/S.We are seeking an experienced professional to join our Commercial Excellence team, where you will play a pivotal role in designing and implementing strategies that enhance the customer journey and experience.About the Role:As a Customer Experience Specialist,...
-
Customer Success Professional
2 weeks ago
Århus, Århus Kommune, Denmark Plecto Full timeWe are seeking a highly motivated Customer Success Professional to join our team at Plecto. In this role, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.About the Role:The ideal candidate will have a proven track record of success in customer-facing roles, with a strong...
-
Strategic Customer Advocate for SaaS Growth
3 weeks ago
Århus, Århus Kommune, Denmark Playable ApS Full timeAbout the RoleWe are seeking a seasoned Strategic Customer Advocate to join our team at Playable ApS. As a key member of our customer success department, you will be responsible for developing and fostering relationships with a portfolio of new and existing customers, both pre and post-sales.Key Responsibilities:Customer Success Management: Ensure high net...
-
Customer Experience Specialist
1 month ago
Århus, Århus Kommune, Denmark Energi Danmark AS Full timeCustomer Experience Specialist RoleWe are looking for a highly experienced Customer Experience Specialist to join our Commercial Excellence team at Energi Danmark A/S. As a key member of our team, you will play a pivotal role in designing and implementing strategies that enhance the customer journey and experience, ensuring that our customers receive the...
-
Commercial Customer Contract Specialist
1 month ago
Århus, Århus Kommune, Denmark Vestas Full timeCustomer Service ExecutiveThe Customer Management team at Vestas is responsible for ensuring a fantastic customer experience when receiving services from Vestas under a service agreement. Our customers include RWE, Shell, Total Energies and SSE. The department is part of the Offshore Service Operations organisation in the Vestas NCE Region. We are seeking a...
-
Customer Success Business Ambassador
1 month ago
Århus, Århus Kommune, Denmark The HubDanske Bank Full timeAre you ready to take on a challenging role as a Customer Success Business Ambassador at Formalize, a rapidly growing international SaaS company? In this position, you will play a crucial part in securing an exceptional onboarding and service experience for our expanding customer base.We offer a dynamic work environment with a high level of trust and...
-
Customer Experience Strategist
1 month ago
Århus, Århus Kommune, Denmark Whistleblower Software Full timeCompetitive salary ranging from $80,000 to $120,000 per yearAbout the RoleWe are seeking an experienced Customer Success Manager to join our team at Whistleblower Software. As a key member of our customer-facing department, you will be responsible for ensuring a best-in-class onboarding and service experience for our growing customer base.Key...
-
Århus, Århus Kommune, Denmark Energi Danmark AS Full timeUnlock a Transformative Career in Energy Trading with Energi Danmark A/SEnergi Danmark A/S is at the forefront of the Nordic energy trading market, bridging and servicing producers of renewable energy and large B2B consumers. As a leader in innovation and excellence, we deliver exceptional value to our clients and stakeholders.We are currently seeking an...
-
Customer Success Lead
1 month ago
Århus, Århus Kommune, Denmark Whistleblower Software Full timeAbout FormalizeFormalize is a rapidly growing tech company founded in 2021 with offices in major European cities. Our team consists of over 100 people from 13 nationalities operating in multiple markets.We started our journey within the whistleblowing compliance sector, recognized through the award-winning Whistleblower Software by Formalize. Our commitment...
-
Customer Success Expert
4 days ago
Århus, Århus Kommune, Denmark Whistleblower Software Full timeUnlock your career in a fast-growing SaaS company that's shaping the future of compliance.We're Formalize, a tech pioneer founded in 2021 with offices in Aarhus, Copenhagen, Milan, and Madrid. Our innovative Whistleblower Software has won industry recognition, and we're expanding our expertise to data compliance, risk, and privacy.As our new Customer Success...
-
Customer Success and Growth Manager
1 month ago
Århus, Århus Kommune, Denmark The HubDanske Bank Full timeSecure a Best-in-Class Customer ExperienceWe are seeking an experienced Customer Success and Growth Manager to join our rapidly expanding team in Europe. As a key member of our customer-facing department, you will play a vital role in delivering exceptional onboarding and service experiences for our growing customer base.About the RoleWork closely with our...