Customer Success Lead
4 days ago
Formalize is a rapidly growing tech company founded in 2021 with offices in major European cities. Our team consists of over 100 people from 13 nationalities operating in multiple markets.
We started our journey within the whistleblowing compliance sector, recognized through the award-winning Whistleblower Software by Formalize. Our commitment to customer-centricity earned us a reputation as pioneers in this field.
Our ExpertiseFormalize helps businesses effortlessly navigate and stay ahead in the ever-changing landscape of compliance. Our platform adapts to regulatory changes, ensuring companies remain compliant and confident in their operations.
Job DescriptionWe are seeking an experienced Cross-Functional Leader to play a vital role in securing best-in-class onboarding and service experiences for our growing customer base. The ideal candidate will contribute significantly to increasing customer adoption and advocacy.
- Be part of a fast-growing international SaaS company
- Work closely with customers to solve problems, create value, and build loyalty
- Help build and optimize our Customer Success function across products and customer tiers
This is an exciting opportunity for a motivated professional to make a meaningful impact in a dynamic and innovative environment.
About the RoleThe successful candidate will have:
- Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position
- Strong communication and collaboration skills
- A passion for delivering exceptional customer experiences
We offer a competitive salary range of $80,000 - $110,000 depending on experience, plus additional benefits and opportunities for growth and development.
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