Technical Operations Manager
13 hours ago
Tesla, Inc. is seeking an experienced Service Manager to join our team. As a Service Manager at Tesla, you will play a critical role in delivering an exceptional service experience to our customers. You will be responsible for leading a team of individuals who will create top talent and future leaders within the company.
Responsibilities
- Drive operational excellence by coaching and mentoring your team to achieve individual and operational growth.
- Lead by example, demonstrating what good performance looks like while meeting or exceeding targets.
- Prioritize customer experience, driving attention on exceeding customer expectations through the service experience.
- Own every aspect of service center metrics, driving continuous improvements and partnering with support teams when necessary.
- Be financially accountable for the service center, ensuring it remains healthy and aligned with set expectations.
- Maintain a well-organized workspace that meets both individual and business needs, partnering with facilities to drive improvements.
- Support the development of future solutions – ideate, share, and develop future-proof solutions to enhance service.
Requirements
- A strong people leader with a proven background managing teams in a service-focused technical environment.
- Ability to quickly develop a deep understanding of our processes and workflows, with knowledge of the automotive industry being beneficial.
- Operational and strategic leadership skills, with hands-on experience and the ability to communicate effectively and respectfully.
- Experience in change management, with the proven ability to lead and engage people through and beyond change.
- Fluency in Danish and English.
- A valid Driver's license.
- Eligibility to work in Denmark.
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