Technical Operations Manager

13 hours ago


Gladsaxe, Gladsaxe Municipality, Denmark Tesla, Inc. Full time
About the Job

Tesla, Inc. is seeking an experienced Service Manager to join our team. As a Service Manager at Tesla, you will play a critical role in delivering an exceptional service experience to our customers. You will be responsible for leading a team of individuals who will create top talent and future leaders within the company.

Responsibilities
  1. Drive operational excellence by coaching and mentoring your team to achieve individual and operational growth.
  2. Lead by example, demonstrating what good performance looks like while meeting or exceeding targets.
  3. Prioritize customer experience, driving attention on exceeding customer expectations through the service experience.
  4. Own every aspect of service center metrics, driving continuous improvements and partnering with support teams when necessary.
  5. Be financially accountable for the service center, ensuring it remains healthy and aligned with set expectations.
  6. Maintain a well-organized workspace that meets both individual and business needs, partnering with facilities to drive improvements.
  7. Support the development of future solutions – ideate, share, and develop future-proof solutions to enhance service.

Requirements
  1. A strong people leader with a proven background managing teams in a service-focused technical environment.
  2. Ability to quickly develop a deep understanding of our processes and workflows, with knowledge of the automotive industry being beneficial.
  3. Operational and strategic leadership skills, with hands-on experience and the ability to communicate effectively and respectfully.
  4. Experience in change management, with the proven ability to lead and engage people through and beyond change.
  5. Fluency in Danish and English.
  6. A valid Driver's license.
  7. Eligibility to work in Denmark.


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