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Client Success Advocate

3 weeks ago

Copenhagen, Copenhagen, Denmark Dept Digital Marketing ApS Full time

About The Job

This role is focused on delivering high-quality digital experiences to our clients. As an Account Director, you will be responsible for obtaining and maintaining relationships with clients.

Your Key Responsibilities

  • Fully understand our clients' needs and business objectives, prioritizing and managing their expectations across all digital projects;
  • Drive and deliver flawless client service by maintaining exceptional relationships with key decision makers;
  • Effective and efficient communication to deliver quality and client happiness, serving as the link of communication between key customers and internal teams;
  • Research and pursue opportunities for client growth;
  • Resolve issues and problems that might occur, being open, transparent, and proactive to maintain trust;
  • Prepare regular reports of progress and forecasts to internal and external stakeholders.

About Our Ideal Candidate

  • You have 8+ years of digital agency experience and a proven track record of Account Management experience;
  • A solid understanding of the overall dynamics of the digital industry and digital product delivery process;
  • Understanding how strategy, design, technology, and data are essential to deliver impactful and valuable digital products/experiences;
  • Strong communication, listening, and interpersonal skills in building relationships with professionals of all organizational levels;
  • Understanding of commercial dynamics in a digital agency;
  • Ability to 'connect-the-dots' across channels and touchpoints internally and externally;
  • Solid written and verbal communication skills;
  • Working proficiency of English;
  • Direct availability to start working in Denmark (Copenhagen).