Client Success Manager Role
1 week ago
Job Summary
We are seeking a talented Client Success Manager to join our team. In this role, you will play a critical part in driving customer satisfaction, retention, and expansion. You will serve as the primary point of contact for our clients, advocating for their needs within the organization and fostering long-term relationships.
Key Responsibilities:
- Build strong relationships with customers, understanding their business goals, challenges, and needs.
- Create customized success plans to deliver value both on and off the platform.
- Track and analyze key success metrics for customers and develop action plans to improve retention and expansion.
- Serve as the voice of the customer within the organization, advocating for their needs, requirements, and feedback.
- Collaborate with internal teams to address customer concerns and deliver solutions.
Requirements:
- Proven experience in a customer-facing role, such as customer success or account management.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
- Excellent problem-solving abilities and a proactive approach to addressing customer needs.
- Familiarity with customer success tools and platforms (e.g., CRM & CSM software).
- Ability to work independently and collaboratively in a fast-paced environment.
About Us
We are proud to have a global presence, with teams in Copenhagen, London, the US, France, Germany, Spain, Australia, and remotely. Our mission is to create a world where all people are welcomed by their favourite brands with the warm familiarity of a friend.
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