Platform Operations Manager
2 weeks ago
About CrowdStrike Holdings, Inc.
CrowdStrike Holdings, Inc. is a leader in cybersecurity, focused on protecting people, processes, and technologies driving modern organizations. Since 2011, our mission hasn't changed – we're here to stop breaches, redefining modern security with the world's most advanced AI-native platform.
The Global Serverless Platform team at CrowdStrike is responsible for building and operating the global- and region-level automation that manages industry-leading event data stores and search systems. This critical role drives the engineering team towards a zero-touch, highly refined self-service model.
Responsibilities- Uphold Operational Excellence: Ensure the global- and region-level serverless platform systems operate with optimal efficiency, scalability, and cost-effectiveness.
- Secure and High-Quality Engineering: Champion secure, high-quality engineering practices and guide teams towards architectures balancing availability, scalability, and cost.
- Customer Focus: Demonstrate customer focus, driving engineering teams towards delivering exceptional results.
- Balance Constraints: Balance distributed system engineering, end-to-end system resilience, and hardware utilization constraints to drive the serverless platform mission forward.
- Talent Development: Play a key role in hiring, retention, mentorship, and growth of top-tier engineering teams.
- Cross-Functional Collaboration: Engage and collaborate with various teams to ensure the platform's success.
- Global Communication: Communicate effectively with teams across the globe and travel occasionally to meet with teams and peers.
Requirements and Qualifications:
- Distributed Systems Expertise: 5+ years of experience architecting, designing, and developing distributed system platform software products/releases, preferably in a hyper-scale cloud environment.
- Leadership Experience: 3+ years of experience managing teams of 6+ individual contributors and delivering multiple major milestones of products.
- Scaling SaaS Offerings: Successful track record of scaling up large SaaS-type offerings (e.g., to >500k CPU cores).
- Operational Excellence: Demonstrated operational excellence when operating services spanning many components across several geographical regions.
- Solving Complex Scenarios: Capability to solve complex scenarios of integrating multiple systems and services operating 24/7.
- Optimizing Large SaaS Platforms: Proven understanding of tools used to optimize large SaaS platforms subjected to multiple constraints.
- Cultural Competence: Experience working with remote teams across geographies and cultures.
- Communication Skills: Ability to communicate and articulate crisply at all levels from executive staff to individual contributors.
Bonus Points:
- Scaling SaaS Offerings to 1M CPU Cores: Successful track record of scaling up large SaaS-type offerings to >1M CPU cores while increasing resilience and reducing unit costs.
- Cloud Technology Expertise: Solid grounding in the technology of at least one cloud environment (AWS, Azure, GCP).
- Hybrid Cloud Environments: Experience with hybrid cloud environments.
- Cybersecurity and Intelligence: Exposure to/experience with cybersecurity and intelligence.
- Machine Learning and Data Science: Machine learning and data science familiarity and hands-on experience.
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