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Service-Expert

2 weeks ago

Copenhagen, Copenhagen, Denmark Grohe AG Full time

GROHE søger en dygtig teknisk specialist til at støtte vores kunder og grossister med ekspertråd og service.

I rollen som Service Specialist vil du være del af et team bestående af dygtige kollegaer, hvor fokus er på at opfylde kundens behov og leverer højt serviceniveau.

Ansvarsområder:
  • Teknisk support via telefon og e-mail
  • Følge op på serviceopgaver og bestille reservedele eller produkter
  • Vurdere behov for servicebesøg eller andre tekniske løsninger
  • Oprette serviceopgaver og bestille reservedele eller produkter
  • Sikre at rutiner og processer dokumenteres og følges

Du vil være i tæt dialog med vores salgsteam og ordreafdeling, hvor fokus er på at optimere vores position i markedet ved at have kunden i centrum.