Service Delivery Expert

7 days ago


Copenhagen, Copenhagen, Denmark Mastercard Payment Services Denmark AS Full time

Job Details

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We are seeking a skilled Customer Technical Services Analyst II-2 to join our team in Copenhagen. The successful candidate will provide operational and technical support for customers, analyzing a wide variety of issues, determining needed actions, and following through to resolution.

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Your Key Responsibilities

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  • Respond to routine customer inquiries with high-quality resolutions, ensuring timely and efficient issue resolution.">
  • Analyze complex technical issues, determine root causes, and implement effective solutions, collaborating with internal business partners as necessary.">
  • Develop and maintain knowledge of Mastercard's products and services, staying up-to-date on industry trends and best practices.">
  • Identify opportunities for process improvements and develop recommendations to enhance customer service delivery and minimize inefficiencies.">
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About You

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The ideal candidate is a highly motivated and organized individual with excellent communication and problem-solving skills. Experience in Customer Technical services for business (B2B) is essential, along with advanced problem-solving skills and familiarity with ITIL framework.

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Requirements

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  • Minimum 2 years of experience in Customer Technical services for business (B2B)">
  • Advanced problem-solving skills and troubleshooting abilities">
  • Excellent written and verbal communication skills">
  • Familiarity with ITIL framework">
  • Ability to work in a 24/7 shift environment">
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What We Offer

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As a Customer Technical Services Analyst II-2 at Mastercard Payment Services Denmark A/S, you will have the opportunity to work with a dynamic team, develop your skills, and contribute to the success of our organization.



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