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Hotel Guest Services Supervisor

2 weeks ago

Copenhagen, Copenhagen, Denmark Bella Center Copenhagen Full time

We are looking for an experienced Hotel Guest Services Supervisor to join our team at AC Hotel Bella Sky. As a key member of the Front Office team, you will play a crucial role in delivering exceptional guest experiences and ensuring seamless arrivals and departures.

Your key responsibilities will include:

  • Managing Front Office operations, overseeing quality standards, and providing outstanding guest service by anticipating needs and facilitating conversations.
  • Assisting with reservations, upselling services, and promoting the Marriott Bonvoy Rewards Program to enhance guest satisfaction.
  • Efficiently communicating across departments to maintain informed daily operations and handling cash procedures, payments, and currency exchanges with precision.
  • Training and mentoring team members while fostering a positive work atmosphere and supporting management with new initiatives and adherence to safety standards and brand guidelines.

The ideal candidate will possess a minimum of 2 years of experience in 4 or 5-star hotels, exceptional communication skills in English, and a strong customer service mindset. A detail-oriented approach and a willingness to contribute to a vibrant team environment are essential. Experience with the Opera property management system or similar is an added advantage.

We follow the Collective agreement, ensuring all rules are adhered to regarding pay, time off, vacation, etc. The working hours will be a combination of morning, evening, and occasional night shifts, with weekend shifts every other weekend required. We offer comprehensive employment benefits, including healthcare, staff events, staff discounts on hotel accommodations, and dining experiences.

In joining AC Hotels, you join a portfolio of brands with Marriott International, where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself. Our culture has strong roots in the role of hosting and is based on the belief that our joint efforts make a noticeable difference.