Hotel Guest Services Supervisor

6 days ago


Copenhagen, Copenhagen, Denmark Bella Center Copenhagen Full time

We are looking for an experienced Hotel Guest Services Supervisor to join our team at AC Hotel Bella Sky. As a key member of the Front Office team, you will play a crucial role in delivering exceptional guest experiences and ensuring seamless arrivals and departures.

Your key responsibilities will include:

  • Managing Front Office operations, overseeing quality standards, and providing outstanding guest service by anticipating needs and facilitating conversations.
  • Assisting with reservations, upselling services, and promoting the Marriott Bonvoy Rewards Program to enhance guest satisfaction.
  • Efficiently communicating across departments to maintain informed daily operations and handling cash procedures, payments, and currency exchanges with precision.
  • Training and mentoring team members while fostering a positive work atmosphere and supporting management with new initiatives and adherence to safety standards and brand guidelines.

The ideal candidate will possess a minimum of 2 years of experience in 4 or 5-star hotels, exceptional communication skills in English, and a strong customer service mindset. A detail-oriented approach and a willingness to contribute to a vibrant team environment are essential. Experience with the Opera property management system or similar is an added advantage.

We follow the Collective agreement, ensuring all rules are adhered to regarding pay, time off, vacation, etc. The working hours will be a combination of morning, evening, and occasional night shifts, with weekend shifts every other weekend required. We offer comprehensive employment benefits, including healthcare, staff events, staff discounts on hotel accommodations, and dining experiences.

In joining AC Hotels, you join a portfolio of brands with Marriott International, where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself. Our culture has strong roots in the role of hosting and is based on the belief that our joint efforts make a noticeable difference.


  • Breakfast Waiter

    1 day ago


    Copenhagen, Copenhagen, Denmark NH Hotel Group Full time

    In the heart of Copenhagen, next to the water and historic sights of Christianshavn, you will find a five-star hotel bringing together premium facilities, inspiring design, and personalized service at the NH Collection Copenhagen. In September 2021 we opened our doors for hotel guests as well as local guests, to come in and explore the first hotel in...


  • Copenhagen, Copenhagen, Denmark Bella Center Copenhagen Full time

    Job DescriptionWe are seeking a highly skilled and experienced Breakfast Chef to lead our Continental Breakfast operations at the AC Hotel Bella Sky in Copenhagen. As a key member of our kitchen team, you will be responsible for ensuring the highest standards of food quality, presentation, and service.Your primary responsibilities will include:Menu...


  • Copenhagen, Copenhagen, Denmark Bella Center Copenhagen Full time

    As a key member of the Front Office team, you will play a pivotal role in delivering exceptional guest experiences and ensuring seamless arrivals and departures at AC Hotel Bella Sky. Your primary responsibilities will include:Managing Front Office operations, overseeing quality standards, and providing outstanding guest service by anticipating needs and...


  • Copenhagen, Copenhagen, Denmark NH Hotel Group Full time

    Company OverviewThe NH Hotel Group is a leading hospitality company that offers an unparalleled guest experience. Our hotels and resorts are located in prime destinations worldwide, providing guests with unforgettable stays.We are looking for a highly skilled Shift Leader to join our team at ROOF – Bar & Lounge, a rooftop bar and lounge with breathtaking...

  • Bartender ROOF Bar

    2 days ago


    Copenhagen, Copenhagen, Denmark NH Hotel Group Full time

    ROOF – Bar & Lounge ROOF Bar & Lounge, a rooftop bar and lounge with a view like no other in the city on top of the upscale hotel NH Collection Copenhagen located at Christianshavn.An incomparable oasis where bartenders conjure seductive cocktails, the kitchen offers exquisite bites and snacks, as guests overlook the water, towers and mint-green copper...


  • Copenhagen, Copenhagen, Denmark NH Hotel Group Full time

    We are seeking a skilled and experienced waiter to join our team at the NH Collection Copenhagen. Located in the heart of Copenhagen, our hotel offers premium facilities, inspiring design, and personalized service.The successful candidate will be responsible for providing exceptional guest experiences during breakfast shifts, working collaboratively with our...


  • Copenhagen, Copenhagen, Denmark NH Hotel Group Full time

    We are searching for an experienced hospitality professional to fill the role of waiter at the NH Collection Copenhagen. As a member of our team, you will have the opportunity to deliver exceptional guest experiences during breakfast shifts.Your responsibilities will include:ResponsibilitiesProviding exceptional guest experiences during breakfast...


  • Copenhagen, Copenhagen, Denmark NH Hotel Group Full time

    NH Hotel Group is looking for a passionate and experienced hospitality professional to join our team at the NH Collection Copenhagen. As a full-time waiter, you will play a key role in delivering exceptional guest experiences during breakfast shifts.You will be responsible for ensuring seamless service delivery, collaborating closely with our team to achieve...

  • Duty Supervisor

    1 day ago


    Copenhagen, Copenhagen, Denmark Etihad Full time

    Synopsis Let your career take off with the World's Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services. As a Duty Supervisor based in Copenhagen, Denmark , you are responsible for planning, directing, and...


  • Copenhagen, Copenhagen, Denmark NH Hotel Group Full time

    **About Us**NH Hotel Group is a leading hospitality company that offers unparalleled experiences to its guests. Our commitment to excellence extends to our employees, providing them with unique opportunities to grow and develop their skills.We are seeking an experienced Mixology Expert to join our team at ROOF Bar & Lounge, located on top of the NH...


  • Copenhagen, Copenhagen, Denmark Scandic Hotels Group Full time

    Vi søger en ambitiøs og målrettet person til stillingen som Hotel Service Manager på Scandic Spectrum. Du skal være ansvarlig for kvalitetssikring af rengøringsopgaverne, rengøre værelser og fællesområder samt have gæstekontakt og gæsteservice.OpgaverKvalitetssikring af rengøringsopgaverRengøringsansvarlige på egne vagterGæstekontakt og...


  • Copenhagen, Copenhagen, Denmark Bella Center Copenhagen Full time

    As the Food & Beverage Director, we need you to take overall responsibility for operating all Food & Beverage outlets. We want to increase the operational and strategic commercial focus on Kitchen, F&B outlets and Meeting & Events operation, and your first order of business is to evaluate and course-correct the strategy and make a short-term plan together...


  • Copenhagen, Copenhagen, Denmark Bella Center Copenhagen Full time

    We are seeking an experienced Senior Front Desk Representative to join our team at AC Hotel Bella Sky. As a senior member of the Front Office team, you will play a vital role in delivering exceptional guest experiences and ensuring seamless arrivals and departures.Your key responsibilities will include:Managing Front Office operations, overseeing quality...


  • Copenhagen, Copenhagen, Denmark Bella Center Copenhagen Full time

    Role SummaryThis is an exciting opportunity for a seasoned Breakfast Chef to join our dynamic kitchen team at the AC Hotel Bella Sky in Copenhagen. As a leader in Continental Breakfast operations, you will play a crucial role in shaping the dining experience for our guests.Main ResponsibilitiesOperational Excellence: Ensure the smooth execution of...


  • Copenhagen, Copenhagen, Denmark Bella Center Copenhagen Full time

    At AC Hotel Bella Sky, we seek a dedicated and experienced Duty Manager to oversee the smooth operation of our Front Office department. As a critical component of our team, you will be responsible for ensuring each guest's arrival and departure is memorable and exceeding their expectations.Your key responsibilities will include:Providing excellent guest...


  • Copenhagen, Copenhagen, Denmark Bella Center Copenhagen Full time

    Staff satisfaction is one of our top priorities, and therefore your overall goal is to ensure that our canteen food meets our staff's expectations. You will also be part of our conference team, which is responsible for delivering food to our conference guests. You will become part of a workplace in a large, dynamic organization with a good working...


  • Copenhagen, Copenhagen, Denmark Bella Center Copenhagen Full time

    OverviewBella Center Copenhagen is committed to providing unparalleled service experiences to our guests. We are looking for a seasoned Hospitality Services Manager to drive the success of our Food and Beverage operations.Key ResponsibilitiesAs the chosen candidate, you will:Operate departments under your supervision, prioritizing team well-being and...


  • Copenhagen, Copenhagen, Denmark Bella Center Copenhagen Full time

    Key ResponsibilitiesWe are seeking a highly skilled and experienced Breakfast Chef to join our team at the AC Hotel Bella Sky in Copenhagen. In this pivotal role, you will be responsible for leading our Continental Breakfast operations, driving menu innovation, and delivering exceptional guest experiences.Main AccountabilitiesContinentaL Breakfast...

  • Rooftop Bar Lead

    15 hours ago


    Copenhagen, Copenhagen, Denmark NH Hotel Group Full time

    Job DescriptionAs a Shift Leader, you will be responsible for overseeing all aspects of bar operations, including managing staff, coordinating events, and maintaining high standards of customer service.You will work closely with the management team to develop strategies for improving guest satisfaction and enhancing the overall dining experience.This role...


  • Copenhagen, Copenhagen, Denmark 1 Hotels Full time

    The Purchasing Manager at 1 Hotels is responsible for procuring goods and services that meet the hotel's high standards.This involves managing a team of suppliers, negotiating contracts, and ensuring that all purchases align with the company's sustainability goals.A strong focus on sustainability and local sourcing is crucial for success in this position.The...