Hotel Guest Experience Manager

3 days ago


Copenhagen, Copenhagen, Denmark 25hours Hotels Full time
Company Overview

At 25hours Hotels, we pride ourselves on creating unique and inspiring environments that reflect the spirit of our locations.

Our Scandinavian metropolis hotel is a testament to this vision, blending art and knowledge to create an unforgettable experience for our guests.

We are committed to fostering a culture of innovation, collaboration, and mutual respect among our team members.

Job Description

As a Front Office Agent (m/f/d) at 25hours Hotel Indre By, you will be the first point of contact for our guests, setting the tone for their entire stay.

You will be responsible for:

  1. Welcoming guests and checking them in smoothly and efficiently.
  2. Addressing any concerns or issues promptly and professionally.
  3. Maintaining accurate records and performing administrative tasks to high standards.
Requirements

To excel in this role, you should:

  • Have completed a course of training in the hotel industry or a related field.
  • Demonstrate excellent communication and interpersonal skills, with the ability to inspire and motivate others.
  • Show a passion for delivering exceptional customer service and exceeding guest expectations.
Benefits and Perks

We offer a range of benefits and perks to support your career growth and well-being:

  • Free stays at our 25hours hotels worldwide, up to 10 nights per year.
  • Discounts on food and beverages across our Ennismore properties.
  • Access to exclusive offers from our partner network.
  • Flexible working arrangements to accommodate your personal needs.


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