Digital Instructional Design Service Manager

2 days ago


Copenhagen, Copenhagen, Denmark Synthesia Full time

Synthesia is transforming the landscape of communication and knowledge sharing with our cutting-edge AI video communications platform. As a Service Delivery Lead for Digital and Multimedia Instructional Design, you'll be instrumental in delivering exceptional client experiences and driving the success of projects from inception to completion.

Your key responsibilities will include:

  • Client Relationship Management: Foster strong relationships with clients and internal teams, advocating for client needs and driving the success of projects.
  • Service Delivery Management: Oversee the execution of service delivery, ensuring that projects meet client expectations and are delivered on time and within budget.
  • Project Coordination: Collaborate with cross-functional teams to coordinate project timelines, resources, deliverables, and ensure alignment with client goals.
  • Performance Monitoring: Track project progress, manage KPIs, and use data to drive continuous improvement in service delivery.
  • Process Improvement: Develop and refine service delivery methodologies to enhance efficiency, quality, and client satisfaction.


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