Technical Excellence Specialist
1 week ago
About the Role
Agilent is seeking a highly skilled Technical Excellence Specialist to join our Dako Academy/Technical Support team in Glostrup. As a key member of our team, you will be responsible for providing advanced technical support to our field-based application specialist colleagues and customers.
Key Responsibilities
- Troubleshoot complex technical problems reported by customers
- Collaborate with cross-functional teams to provide fast and effective solutions
- Review technical documents and instrument data to resolve issues
- Evaluate stained slides and images to identify technical problems
- Support training and development initiatives in the Academy
- Collaborate with Global Product Managers to maintain high standards and quality of Agilent's products
- Handle technical enquiries from Sales Organisation and other functions
Requirements
- Experience in working with diagnostic techniques IHC, ISH, H&E, and special stains, with a strong focus on IHC techniques
- Knowledge of Agilent cancer diagnostic pathology reagents and instruments is an advantage
- Excellent verbal and written communication skills in English
- High degree of business understanding and customer focus
- Structured and quality-minded with good problem-solving skills
- Familiarity with Quality Management Systems and IT systems
- Medical Laboratory Technician or Master's degree in chemistry/immunology or equivalent
What We Offer
- A role in a small, dedicated, and customer-focused team
- An international work environment
- Competitive compensation and benefits package
- Career development opportunities in an international company
- Work-Life-Balance is encouraged
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