Advanced Technical Support Specialist

2 months ago


Glostrup, Glostrup Kommune, Denmark Agilent Full time

About the Role

Agilent is seeking a highly skilled Technical Excellence Specialist to join our Dako Academy/Technical Support team in Glostrup. As a key member of our team, you will be responsible for providing advanced technical support to our field-based application specialist colleagues and customers.

Key Responsibilities

  • Troubleshoot complex technical problems reported by customers
  • Collaborate with cross-functional teams to provide fast solutions
  • Review technical documents and instrument data to resolve issues
  • Evaluate stained slides and images to identify technical problems
  • Support training and development of technical skills
  • Collaborate with Global Product Managers to maintain high standards and quality of Agilent's products
  • Handle technical enquiries from Sales Organisation and other functions

Requirements

  • Experience in working with diagnostic techniques IHC, ISH, H&E, and special stains, with a strong focus on IHC techniques
  • Knowledge of Agilent cancer diagnostic pathology reagents and instruments is an advantage
  • Excellent verbal and written communication skills in English
  • High degree of business understanding and customer focus
  • Structured and quality-minded with good problem-solving skills
  • Familiarity with Quality Management Systems and IT systems
  • Medical Laboratory Technician or Master's degree in chemistry/immunology or equivalent

What We Offer

  • A role in a small dedicated and customer-focused team
  • An international work environment
  • Competitive compensation and benefits package
  • Career development opportunities in an international company
  • Work-Life-Balance is encouraged


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