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Multilingual Customer Support Expert
1 week ago
Veo is a global leader in AI-based sports camera technology, revolutionizing the way teams record matches and training sessions. Our innovative solution enables sports teams to capture high-quality footage without the need for a camera operator.
We're democratizing the world of sports by granting video analysis to teams on all levels – a privilege that was previously reserved for the few. With over 40,000 clubs in 90+ countries using our technology every week, we're making a real impact.
Growing at an unprecedented rate means that every day is different, exciting, and challenging. But it's not just about us – it's about the people who make it happen. We've attracted some of the brightest minds in the industry, and they're the reason we can create a great product while enjoying ourselves.
Are you passionate about helping others and solving problems? Do you enjoy connecting with customers and finding solutions that make a real difference? We're looking for a dedicated Multilingual Customer Support Specialist to join our team.
The ideal candidate is willing to assist customers, has excellent communication skills, and can think critically to resolve issues. You should be comfortable navigating systems to provide the best possible support.
To supercharge our potential, we're now hiring the best customer service talent for our Customer Support team. At the heart of our strategy is to keep customers excited and guide them to get the most out of being a Veo customer. We assist them with issues and proactively engage them to do the best possible recordings.
Your Contribution:
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just do. These are the behaviors you'll need for growth at Veo.
Key Responsibilities:- Respond to customer requests clearly and comprehensively as a front-line supporter
- Adhere to our KPIs for a low response time, minimal backlog, and high customer satisfaction
- Communicate relevant feedback and issues from customers within the support team using the proper escalation flows and channels
- Provide feedback for optimizing the processes that we currently work with
- Providing the right resolution in an efficient manner via phone and email
