Technical Support Expert
2 weeks ago
Company Overview
Templafy is a cutting-edge document generation platform that empowers businesses to automate document creation and streamline processes.
With millions of users supported and over 800 enterprise customers worldwide, we are revolutionizing the way companies manage documents.
Job Description
We are seeking a skilled IT professional to join our team as a Technical Support Expert. In this role, you will be responsible for providing technical assistance and support to users with hardware, software, and network-related issues.
Key Responsibilities
- Providing technical assistance and support to users with hardware, software, and network-related issues.
- Setting up and maintaining computers, software deployments, and configurations.
- Managing Intune, Entra AD, and Microsoft 365 environment.
- Managing devices and policies via Intune.
- Managing users and groups via Entra AD.
- Managing licenses for different software products and governing access.
- Purchasing IT equipment and keeping asset inventory up-to-date.
Requirements
- Experience with system administration and a good understanding of IT environments.
- A proven track record of providing technical assistance and troubleshooting various hardware and software issues.
- Service-minded individual who enjoys assisting users with their software and hardware issues.
- Excellent communication and interpersonal skills.
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