Rapha Experience Ambassador

3 weeks ago


Copenhagen, Copenhagen, Denmark Rapha Full time

We are looking for a passionate and results-driven Clubhouse Assistant to join our team in Copenhagen. In this role, you will be responsible for delivering exceptional customer experiences and ensuring that every visitor feels welcome and valued.

Key Responsibilities:
  • Coffee Connoisseur: Understand the full café offering and recommend menu items to customers, enhancing their overall experience.
  • Rapha Product Expert: Provide expert knowledge of Rapha products, helping customers find the perfect gear for their cycling needs.
  • Visual Merchandising: Maintain the highest standards of visual merchandising, creating an immersive brand experience for customers.
  • Clubhouse Ambassador: Represent Rapha's core values – Passion, Determination, Creativity & Communication – at all times, embodying the brand's spirit.
  • Team Player: Collaborate with the team to create an inspiring and positive working environment, supporting each other to achieve excellence.

As a successful Clubhouse Assistant, you will have a proven track record of delivering exceptional results, a passion for delivering legendary customer experiences, and a personable and friendly approach. You will also possess the ability to prioritize tasks, demonstrate initiative, and work effectively in a fast-paced environment.

Requirements:
  • Experience in a luxury retail environment.
  • Passionate about delivering exceptional customer experiences.
  • A proven track record of delivering results and exceeding expectations.
  • Possess excellent communication skills and be approachable and engaging.
  • Ability to work a mixture of morning, evenings, weekends, and some holidays.
  • Knowledge of the Rapha brand.
Benefits:
  • We offer a competitive salary of approximately €45,000 - €55,000 per year, depending on experience.
  • An annual clothing allowance.
  • Free membership to the Rapha Cycling Club.
  • 50% discount on Rapha apparel and a discount for family and friends.
  • M monthly social events and social away days.


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