Customer Experience Manager

7 days ago


Copenhagen, Copenhagen, Denmark WSAudiology Full time

As a key member of the CX & Design Center of Excellence, you will unite 45 designers, researchers, and writers to enhance WSA's digital customer journeys.

You will contribute to shaping the CoE, navigating obstacles, and advancing progress in collaboration with Global Marketing, IT, and R&D.

Responsibilities
  1. Establish a scalable customer-centric way of working, from project-based to journey- and product-led in a scaled agile set-up.
  2. Develop a common agile toolbox with Experience Leaders, Product Managers, and agile teams.
About You

You have a Master's degree in design, engineering, or business, with 5-10 years of experience in agile and design thinking processes.

You are highly motivated to support the anchoring of key customer journeys and connected data points.


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