Customer Experience Manager
7 days ago
As a key member of the CX & Design Center of Excellence, you will unite 45 designers, researchers, and writers to enhance WSA's digital customer journeys.
You will contribute to shaping the CoE, navigating obstacles, and advancing progress in collaboration with Global Marketing, IT, and R&D.
Responsibilities- Establish a scalable customer-centric way of working, from project-based to journey- and product-led in a scaled agile set-up.
- Develop a common agile toolbox with Experience Leaders, Product Managers, and agile teams.
You have a Master's degree in design, engineering, or business, with 5-10 years of experience in agile and design thinking processes.
You are highly motivated to support the anchoring of key customer journeys and connected data points.
-
Travel Experience Manager
42 minutes ago
Copenhagen, Copenhagen, Denmark Intrepid Experience Full timeAt Intrepid Experience, we're on a mission to create incredible adventures that benefit both our travellers and the places we visit.The world needs more passionate individuals like you to help shape our journeys across North Europe. As an Assistant Destination Product Manager, you'll support the Product Manager in crafting exceptional itineraries, managing...
-
Customer Success Manager
2 days ago
Copenhagen, Copenhagen, Denmark Conference Manager Full timeAbout the role We're looking for a Danish/German speaking Customer Success Manager to join our growing team. You will either work from our HQ in Virum, Denmark or from our brand new office in Munich.You will be one of the heroes of Conference Manager whose finest job it is to help our customers succeed with planning their events, conferences, and fairs in...
-
Travel Experience Curator, North Europe
7 days ago
Copenhagen, Copenhagen, Denmark Intrepid Experience Full timeJob DescriptionIntrepid Travel is seeking an experienced Assistant Destination Product Manager to join our team in Copenhagen. As a key member of our Product Management team, you will play a crucial role in shaping our journeys across North Europe.Key responsibilities include:Crafting exceptional itineraries that meet the high standards of our...
-
Destination Experience Manager
4 hours ago
Copenhagen, Copenhagen, Denmark Intrepid Experience Full timeCompany Overview: At Intrepid Experience, we exist to inspire and lead the best travel experiences ever for people and the planet. As a certified B Corp with hundreds of trips in over 100 countries, we're on a mission to create sustainable, experience-rich travel that benefits both our travellers and the places we visit.
-
Operations Manager
7 days ago
Copenhagen, Copenhagen, Denmark HCLTech Full timeService Delivery Manager RoleThis role is responsible for managing all aspects of our service delivery, ensuring high customer satisfaction, and maintaining service levels. The successful candidate will have a strong understanding of service delivery processes and procedures, as well as excellent leadership and customer management skills.Main...
-
Digital Customer Experience Manager
41 minutes ago
Copenhagen, Copenhagen, Denmark PARETO SECURITIES AS Full timePARETO SECURITIES AS seeks a highly skilled Digital Customer Experience Manager to enhance customer experiences and drive loyalty in our direct-to-consumer (DTC) CRM strategy.This exciting opportunity enables the successful candidate to shape customer experiences, drive loyalty, and maximize retention in a rapidly growing, purpose-driven organization.The...
-
Customer Experience Manager
2 days ago
Copenhagen, Copenhagen, Denmark SOUNDBOKS Full timeAbout the RoleWe're seeking an experienced leader who can bring energy and excitement to our Community Support function. As our Head of Customer Support, you'll lay the foundation for a powerhouse team that delivers memorable experiences to customers worldwide. Your expertise in driving team performance, developing high-performing teams, and leveraging CRM...
-
Director of Customer Experience
2 days ago
Copenhagen, Copenhagen, Denmark Falck Danmark AS Full timeFalck Danmark A/S is a leading company in the healthcare industry, dedicated to providing innovative and sustainable healthcare solutions. As the largest provider of health services to employees in Scandinavia, serving private and public organizations and pension companies, we are rapidly evolving with ambitious goals for the future.We are seeking an...
-
Customer Experience Advocate
42 minutes ago
Copenhagen, Copenhagen, Denmark Dixa Full timeAbout the TeamWe're looking for a Customer Experience Advocate who is passionate about delivering exceptional customer service.You will drive product adoption and usage among customers, identifying opportunities for upselling or cross-selling additional features or services.Collaborate with account management teams to capitalize on expansion opportunities...
-
Customer Experience Advocate
2 days ago
Copenhagen, Copenhagen, Denmark The HubDanske Bank Full timeAbout Our TeamWe're a diverse team of 20 different nationalities, and we help each other out, have fun, and make results together.Our team consists of fun and ambitious people within GHG management, software development, product, sales, marketing, and financing.Job DescriptionAs a Data Operations Specialist, you will use your technical skills and structured...
-
Customer Experience and Innovation
6 hours ago
Copenhagen, Copenhagen, Denmark Publicis Groupe Full timeCompany description As a digital business transformation partner, we've spent nearly three decades utilizing the disruptive power of technology and ingenuity to help digitally enable our clients' businesses in their pursuit of next. Always through radical customer centricity and an outside-in mindset. We've built a history of digital firsts: We helped a bank...
-
Customer Experience Visionary
2 days ago
Copenhagen, Copenhagen, Denmark VML MAP Full timeUnlock the Power of Personalization with VML MAPWe are on the lookout for a skilled Senior Experience Strategist to help us shape the future of customer experiences at VML MAP. With a passion for leveraging data and technology to create meaningful connections between brands and customers, you will be instrumental in driving business success through...
-
Customer Experience
2 days ago
Copenhagen, Copenhagen, Denmark Falck Danmark AS Full timeCustomer Experience & Process Owner – Byg fremtidens B2B kunderejser hos Falck Customer Experience & Process Owner – Byg fremtidens B2B kunderejser hos Falck Er du passioneret omkring at skabe engagerende og datadrevne kunderejser? Hos Falck søger vi en dedikeret og systemteknisk Customer Experience & Process Owner, der kan drive udviklingen af B2B...
-
Customer Experience Architect
6 days ago
Copenhagen, Copenhagen, Denmark Falck Unternehmensgruppe Full timeJob OverviewThe ideal candidate for this Data Engineer position will have experience with marketing data and cloud platforms, as well as excellent problem-solving skills. As a Data Engineer, you will be responsible for developing and maintaining scalable data pipelines, ensuring consistency and reliability. You will also collaborate with a primarily...
-
Customer Experience Lead for DACH Region
2 days ago
Copenhagen, Copenhagen, Denmark Impero Full timeAbout the PositionWe are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for maintaining and growing customer relationships in the DACH market.This involves building strong relationships with customers, understanding their needs, and providing guidance to ensure they...
-
Customer Experience Engineer
43 minutes ago
Copenhagen, Copenhagen, Denmark Kommunikationsforum Full timeKommunikationsforum is looking for a skilled Customer Experience Engineer to join our team. As a Customer Experience Engineer, you will be responsible for designing, implementing, and maintaining our Customer Data Platform (CDP). This role involves collecting and unifying first-party customer data from multiple sources, including integrating with the...
-
Senior User Experience Designer
2 days ago
Copenhagen, Copenhagen, Denmark Conference Manager Full timeJob OverviewWe are seeking a skilled User Experience Designer to join our team at Conference Manager. As a key member of our development team, you will be responsible for creating intuitive and engaging user interfaces that meet the needs of our clients.
-
Customer Experience Specialist
2 days ago
Copenhagen, Copenhagen, Denmark XPENG Danmark Full timeAt XPENG Danmark, we're looking for a skilled Servicerådgiver to join our team. As a Senior Service Advisor, you'll be the first point of contact for customers seeking advice on our vehicles.Your primary responsibility will be to provide exceptional customer service, addressing their queries and concerns in a professional and timely manner.Key...
-
Customer Experience Writer
2 days ago
Copenhagen, Copenhagen, Denmark Driversnote Full timeAbout Our TeamAt Driversnote, we're a passionate team of entrepreneurs and tech enthusiasts working together to create a product that truly makes a difference. We're proud of our product-centric approach, which has led to significant growth and user adoption.The Job DescriptionWe're seeking a Customer Experience Writer to join our team, responsible for...
-
Global Customer Experience Coordinator
7 days ago
Copenhagen, Copenhagen, Denmark ferm LIVING Full timeAbout UsFerm Living is a Danish design and interior brand established in 2006. We create two yearly design-driven collections of furniture, accessories, and lighting – for all rooms in the home.We work with artisans around the world, fusing our Scandinavian mindset and design with global skills and traditions.Job Summary:We are seeking an e-commerce Sales...