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Operations Manager

1 week ago

Copenhagen, Copenhagen, Denmark HCLTech Full time
Service Delivery Manager Role
This role is responsible for managing all aspects of our service delivery, ensuring high customer satisfaction, and maintaining service levels. The successful candidate will have a strong understanding of service delivery processes and procedures, as well as excellent leadership and customer management skills.

Main Responsibilities
• Manage service delivery teams, ensuring they are adequately trained and resourced.
• Develop and maintain strong relationships with clients, handling their expectations and resolving any issues promptly.
• Identify and rectify service delivery issues, conduct root cause analysis, and implement service improvement plans.

Requirements
• Proven experience as a Service Delivery Manager or in a similar role.
• Strong leadership and customer management skills.
• Excellent verbal and written communication skills.
• Ability to manage and lead teams.