Global Program Manager
2 days ago
We're looking for a Senior Program Manager to join our Global Customer Success team at 3Shape A/S. As a key player in establishing our Customer Success function across regions, you'll drive business growth through effective customer engagement strategies.
Your primary responsibilities will be:
- Designing and implementing Customer Success programs that meet business objectives, focusing on improved onboarding, adoption, and retention.
- Enhancing customer lifetime value through optimized engagement processes and tools.
- Collaborating with regional teams to ensure seamless implementation and aligned goals.
- Working with cross-functional teams to develop solutions and improve the customer experience.
- Analyzing customer insights and performance data to inform business decisions.
To succeed in this role, you'll need:
- Proven experience in Customer Success and aligning customer engagement initiatives with business goals.
- A deep understanding of customer success principles, methodologies, and best practices.
- Strong leadership skills, with experience in leading commercial initiatives and projects across global and local teams.
- Excellent analytical and problem-solving skills, with the ability to identify and address customer needs effectively.
Our company offers a dynamic and inclusive work environment, with a diverse team of over 50 nationalities. We prioritize work-life balance, offering a work-from-home policy for up to 2 days per week.
Key benefits include:
- An attractive healthcare package to support your well-being.
- Daily breakfast and a healthy lunch prepared by our chefs.
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