Global Program Manager

1 day ago


Copenhagen, Copenhagen, Denmark 3Shape AS Full time

We're looking for a Senior Program Manager to join our Global Customer Success team at 3Shape A/S. As a key player in establishing our Customer Success function across regions, you'll drive business growth through effective customer engagement strategies.

Your primary responsibilities will be:

  1. Designing and implementing Customer Success programs that meet business objectives, focusing on improved onboarding, adoption, and retention.
  2. Enhancing customer lifetime value through optimized engagement processes and tools.
  3. Collaborating with regional teams to ensure seamless implementation and aligned goals.
  4. Working with cross-functional teams to develop solutions and improve the customer experience.
  5. Analyzing customer insights and performance data to inform business decisions.

To succeed in this role, you'll need:

  • Proven experience in Customer Success and aligning customer engagement initiatives with business goals.
  • A deep understanding of customer success principles, methodologies, and best practices.
  • Strong leadership skills, with experience in leading commercial initiatives and projects across global and local teams.
  • Excellent analytical and problem-solving skills, with the ability to identify and address customer needs effectively.

Our company offers a dynamic and inclusive work environment, with a diverse team of over 50 nationalities. We prioritize work-life balance, offering a work-from-home policy for up to 2 days per week.

Key benefits include:

  • An attractive healthcare package to support your well-being.
  • Daily breakfast and a healthy lunch prepared by our chefs.

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