Global Logistics Account Manager
2 days ago
At Maersk Group - A.P. Møller Mærsk, we strive to become the global integrator of logistics, connecting and simplifying our customers' supply chains. With a rich history spanning over a century, we pride ourselves on our reliability, commitment to innovation, sustainability, and continuous improvement of our services to deliver industry-leading value to our customers.
We operate in more than 130 countries, making a significant impact on the global trade and logistics industry. Our diverse and talented team is passionate about creating an inclusive workplace that values diversity and the unique contributions of all our team members.
Why Choose Us?
- Inclusive Workplace: We are committed to fostering a culture where everyone feels valued and can contribute their best work.
- Professional Growth: Opportunities for continuous learning and development.
- Global Impact: Be part of a global team that makes a difference for our customers and in the world of logistics.
The Role:
The purpose of the Maersk Contract Logistics (MCL) Global Customer Program Manager role is to manage a specific, small portfolio of strategic, global customers, ensuring that MCL becomes their preferred global contract logistics partner.
Key Responsibilities:
- Delivering on Existing Contracts: Meet and exceed agreed KPIs, driving increased customer value and satisfaction. Drive regional and global monthly/quarterly business reviews and keep a record of the value delivered to the customer beyond contractual commitments.
- Optimizing Contract Delivery: Drive standardization, innovation, best practices, and margin improvements across geographies. Update and maintain standard operating procedures (SOPs) and internal operating procedures (IOPs).
- Ensuring Contract Renewals and Growth: Support contract renewals and growth opportunities into new scopes and geographies. Assist in the implementation of new contracts.
- Building Strong Relationships: Establish and nurture strong, strategic relationships with our customers' regional and global supply chain, logistics, and procurement teams.
- Building a Global Community: Foster a global community of MCL Local Customer Program Managers and collaborate with other Maersk colleagues, including Sponsors, Sales, Program Managers covering other products, Implementation Managers, and Functional Teams.
You'll be Accountable for:
- Customer KPI delivery for MCL contracts
- Customer satisfaction and value delivery
- Margin improvements
- Driving innovation and best practice sharing
- Contract renewals of existing MCL contracts
- Customer Account Plans for MCL
- Building and maintaining strong customer relationships
- Building and maintaining a global community within Maersk
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