M3 Infrastructure Manager
4 days ago
**About The Role**
We're seeking an experienced Infor M3 system administrator to join our team. As a key member of our IT department, you'll be responsible for overseeing the administration, maintenance, and optimization of our Infor M3 ERP system.
This role requires strong technical expertise, excellent problem-solving skills, and the ability to work collaboratively with cross-functional teams. If you're passionate about delivering exceptional customer service and have a proven track record in ERP system administration, we'd love to hear from you.
**Responsibilities**
- Administer and maintain the Infor M3 system, ensuring optimal performance, security, and uptime.
- Manage system backups, disaster recovery procedures, and overall backend infrastructure.
- Implement system changes, configurations, and enhancements to support business operations.
- Provide 1st-level support for M3 users, troubleshooting and resolving system issues efficiently.
- Act as the key liaison for 2nd-level support, coordinating issue resolution with external consultants and vendors.
- Coordinate and collaborate with the Engineering department on system integrations, ensuring data consistency and interoperability between M3 and other business applications.
- Monitor system performance, proactively identifying and addressing potential risks or bottlenecks.
- Ensure compliance with IT policies, security standards, and data integrity best practices.
- Work closely with business stakeholders to understand requirements and translate them into system improvements.
- Maintain detailed system documentation and provide training for end-users as needed.
**Requirements**
- Experience in ERP system administration, ideally with Infor M3, but similar experience with other ERP or Inventory Management systems is also valuable.
- Strong understanding of system maintenance, backend operations, and troubleshooting.
- Experience managing system backups, security, and disaster recovery processes.
- Ability to analyze and implement system changes and enhancements.
- Strong problem-solving skills and ability to provide 1st-level user support.
- Experience coordinating with external vendors or consultants for 2nd-level support.
- Familiarity with system integrations, working with internal Engineering teams to ensure seamless connectivity between M3 and other business applications.
- Knowledge of SQL databases, server infrastructure, and system integrations is a plus.
- Good communication skills and the ability to collaborate across departments.
**What We Offer**
- A rare opportunity to work in a social impact company (and certified B Corporation) where you get to wake up every day knowing you're achieving positive change.
- The experience of being part of an international company with 1300+ enthusiastic and highly talented teammates across 19 countries – always ready to share knowledge and support
- Strong personal as well as professional development in an intense and high-growth scale-up environment.
- An open company culture where you have the independence and room to unleash your creativity.
- A strong team culture where successes are celebrated together.
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