Enterprise Software Specialist
4 days ago
**Role Overview**
We're looking for a seasoned Infor M3 system administrator to join our team. As a critical member of our IT department, you'll be responsible for administering, maintaining, and optimizing our Infor M3 ERP system.
This role requires a strong background in ERP system administration, excellent problem-solving skills, and the ability to work collaboratively with cross-functional teams. If you're passionate about delivering exceptional customer service and have a proven track record in ERP system administration, we'd love to hear from you.
**Responsibilities & Requirements**
- Administer and maintain the Infor M3 system, ensuring optimal performance, security, and uptime.
- Manage system backups, disaster recovery procedures, and overall backend infrastructure.
- Implement system changes, configurations, and enhancements to support business operations.
- Provide 1st-level support for M3 users, troubleshooting and resolving system issues efficiently.
- Act as the key liaison for 2nd-level support, coordinating issue resolution with external consultants and vendors.
- Coordinate and collaborate with the Engineering department on system integrations, ensuring data consistency and interoperability between M3 and other business applications.
- Monitor system performance, proactively identifying and addressing potential risks or bottlenecks.
- Ensure compliance with IT policies, security standards, and data integrity best practices.
- Work closely with business stakeholders to understand requirements and translate them into system improvements.
- Maintain detailed system documentation and provide training for end-users as needed.
**What We Offer**
- A rare opportunity to work in a social impact company (and certified B Corporation) where you get to wake up every day knowing you're achieving positive change.
- The experience of being part of an international company with 1300+ enthusiastic and highly talented teammates across 19 countries – always ready to share knowledge and support
- Strong personal as well as professional development in an intense and high-growth scale-up environment.
- An open company culture where you have the independence and room to unleash your creativity.
- A strong team culture where successes are celebrated together.
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