Hotel Operations Manager

1 week ago


Copenhagen, Copenhagen, Denmark Grandjoanne Full time
Job Description:

We are seeking an experienced Front Office Manager to lead our front office team and create a welcoming environment for our guests.

Key Responsibilities:
  • Lead and inspire the front office team to deliver exceptional service standards.
  • Develop and implement strategies to enhance guest experiences and optimize front office operations.
  • Cultivate a positive and motivated work environment, encouraging open communication and teamwork.
  • Maintain high levels of guest satisfaction through effective issue resolution and proactive feedback management.
  • Collaborate closely with other departments to ensure seamless hotel operations and achieve business objectives.
Requirements:
  • Proven experience in front office leadership, preferably with HMS Infor skills.
  • Excellent leadership and communication skills, with a natural ability to motivate and develop teams.
  • Able to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong problem-solving skills, with a solutions-focused approach to challenges and issues.
  • Familiarity with Danish Labour Law and work regulations.
  • Fluent in English, with knowledge of Danish language preferred but not mandatory.
About Us:

Grand Joanne offers 162 hotel rooms, an Italian restaurant & bar 'Joanne's', a rooftop terrace, and several meeting and event spaces. We value creativity, teamwork, and professional growth, providing a supportive company culture where ideas matter.



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