Front Office Duty Manager for AC Hotel Bella Sky
2 days ago
6. marts 2025 - 30. april 2025
As a Front Office Duty Manager, you will play a crucial role in ensuring each guest's arrival and departure is seamless and memorable.
As a Duty Manager, you will be responsible for assisting with the arrival and departure experience of our guests, acting on their needs during the stay and exceeding their expectations. You will report directly to the Rooms Division Manager and be part of the Front Office team, which is responsible for running the Front Desk, At Your Service concept, guest relations, Concierge, and Bell Service.
Your primary responsibilities will include:
- Taking shifts in the Front Office departments overseeing Front Office operations and upholding quality standards.
- Providing outstanding guest service by anticipating needs and facilitating conversations.
- Assisting with reservations, upselling services, and promoting the Marriott Bonvoy Rewards Program.
- Ensuring effective communication across all departments to keep everyone informed about daily operations.
- Handling cash procedures, payments, and currency exchanges.
- Training and mentoring team members while promoting a positive work atmosphere.
- Supporting management with new initiatives and adhering to safety standards and brand standards.
- Acting as the Property Manager on Duty when necessary.
The ideal candidate will possess:
- A minimum of 2 years of experience in 4 or 5-star hotels.
- Exceptional communication skills in English.
- A strong customer service mindset with a passion for hospitality.
- A positive attitude, honesty, loyalty, and a genuine smile.
- Detail-oriented and a team player, ready to contribute to a vibrant team environment.
- Experience with the Opera property management system or similar.
Working Hours:
A combination of morning, evening, and occasional night shifts. Weekend shifts every other weekend are required. We follow the Collective agreement, ensuring all rules are adhered to regarding pay, time off, vacation, etc.
Further information
In joining AC Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
AC Hotel Bella Sky is operated as a franchise under Bellagroup, one of Denmark's leading players in the hospitality industry. We provide comprehensive employment benefits, including healthcare, staff events, staff discounts on hotel accommodations, and dining experiences.
At Bellagroup, we base our work on the concept of Responsible Hospitality, taking responsibility for the impact that our business has on society and the environment and striving to positively affect our surroundings.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We offer a wide range of job opportunities in a diverse environment with room for individual development. Our culture has strong roots in the role of hosting and is based on the belief that our joint efforts – working as 'One Team Greater Together' – make a noticeable difference.
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