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Customer Success Manager

1 month ago

Århus, Århus Kommune, Denmark Whistleblower Software Full time
Unlock Your Potential as a Customer Success Manager

Join Formalize, a fast-growing SaaS company, as we embark on an expansive journey across Europe. As our new Customer Success Manager, you will play a pivotal role in delivering a best-in-class onboarding and service experience for our growing customer base.

About the Opportunity

As a key member of our Customer Success team, you will work closely with our customers to solve problems, create value, and build loyalty. You will help build and optimize our Customer Success function across products and customer tiers, collaborating on projects across departments to improve the customer experience.

Responsibilities
  • Develop and execute customer success strategies to drive adoption and advocacy
  • Work closely with cross-functional teams to identify and address customer needs
  • Provide exceptional customer service and support to ensure high customer satisfaction
  • Identify and develop new business opportunities through customer feedback and insights
  • Collaborate with the sales team to ensure seamless handoffs and drive revenue growth
Requirements
  • 2+ years of experience in B2B SaaS or GRC, with a focus on customer-facing roles
  • Strong communication, collaboration, and problem-solving skills
  • Ability to build lasting relationships with clients and drive customer loyalty
  • Professional fluency in English and native fluency in Italian
  • Experience working with SaaS platforms and a strong understanding of customer success principles
What We Offer

At Formalize, we offer a dynamic and international work environment, with a focus on innovation, collaboration, and customer satisfaction. As a Customer Success Manager, you will have the opportunity to work with a talented team, drive business growth, and make a meaningful impact on our customers' success.

We are committed to hiring the best talent and offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Apply now and join our team of passionate professionals who are shaping the future of compliance and customer success.