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Customer Success Ambassador

2 months ago

Århus, Århus Kommune, Denmark The HubDanske Bank Full time

Customer Success Manager Job Opportunity


Are you an experienced professional looking to contribute to a fast-growing SaaS company in a dynamic Customer Success role? We are seeking a skilled Customer Success Manager to play a vital part in delivering exceptional customer experiences and driving business growth.


About the Role


As a Customer Success Manager at Formalize, you will be responsible for building strong relationships with our customers, understanding their unique needs, and providing tailored support to ensure their success with our platform.


Key Responsibilities



  • Work closely with customers to identify and address their challenges, provide proactive solutions, and foster long-term relationships.
  • Collaborate with cross-functional teams to develop and implement strategies that drive customer adoption, retention, and growth.
  • Conduct regular check-ins with customers to gather feedback, identify areas for improvement, and inform product development.
  • Develop and maintain in-depth knowledge of our platform, industry trends, and best practices in customer success.

Requirements



  • 2+ years of experience in a customer-facing role, preferably in B2B SaaS or GRC.
  • Proven track record of delivering exceptional customer experiences and driving business growth through customer success strategies.
  • Excellent communication, collaboration, and problem-solving skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong business acumen and ability to analyze complex customer data to inform business decisions.
  • Fluency in English, with the ability to communicate effectively with customers and colleagues.
  • Native fluency in Italian, with the ability to communicate effectively with Italian-speaking customers.

About Formalize


Formalize is a rapidly growing SaaS company with a strong presence in Europe. We are committed to delivering exceptional customer experiences and driving business growth through innovative customer success strategies.


What We Offer



  • A dynamic and supportive work environment, with opportunities for growth and professional development.
  • A competitive salary and benefits package, with a focus on work-life balance.
  • The opportunity to work with a cutting-edge SaaS platform and contribute to its continued growth and success.
  • A collaborative and diverse team, with a strong focus on customer success and business growth.

How to Apply


If you are a motivated and experienced customer success professional looking to join a dynamic SaaS company, please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.


We thank all applicants for their interest; however, only those selected for an interview will be contacted.