Immersive Experience Coordinator Copenhagen
5 days ago
Company Overview
IKONO is a revolutionary concept that brings unique immersive experiences to the leisure industry, fostering creativity and self-discovery among its visitors. With seven locations across Europe, we are rapidly expanding our presence in major cities.
Job Description
- We are seeking an experienced staff member to join our team at IKONO Copenhagen, where you will play a key role in ensuring customer satisfaction.
- Your primary goal will be to warmly welcome and assist gallery visitors, providing a high-quality experience for everyone.
Responsibilities
- Welcoming customers with a friendly smile and helping guests with ticket purchases.
- Handling reservations on our website and through our ticket partners.
- Taking care of the cash register and being the friendly face at the museum store stand.
- Guiding visitors through the route and sharing details of the experience.
- Providing support to enhance the overall experience.
- Responding to customer questions and concerns via email or phone calls.
- Taking care of repairs and maintenance to keep our spaces in top shape.
Requirements
- Prior experience and knowledge in customer service.
- Proficient in cash handling.
- Fluency in English and Danish, minimum level fluent-upper B2.
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