Immersive Experience Coordinator Copenhagen

5 days ago


Copenhagen, Copenhagen, Denmark IKONO Full time

Company Overview

IKONO is a revolutionary concept that brings unique immersive experiences to the leisure industry, fostering creativity and self-discovery among its visitors. With seven locations across Europe, we are rapidly expanding our presence in major cities.

Job Description

  • We are seeking an experienced staff member to join our team at IKONO Copenhagen, where you will play a key role in ensuring customer satisfaction.
  • Your primary goal will be to warmly welcome and assist gallery visitors, providing a high-quality experience for everyone.

Responsibilities

  1. Welcoming customers with a friendly smile and helping guests with ticket purchases.
  2. Handling reservations on our website and through our ticket partners.
  3. Taking care of the cash register and being the friendly face at the museum store stand.
  4. Guiding visitors through the route and sharing details of the experience.
  5. Providing support to enhance the overall experience.
  6. Responding to customer questions and concerns via email or phone calls.
  7. Taking care of repairs and maintenance to keep our spaces in top shape.

Requirements

  • Prior experience and knowledge in customer service.
  • Proficient in cash handling.
  • Fluency in English and Danish, minimum level fluent-upper B2.


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