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Customer Success Advocate

3 weeks ago

Copenhagen, Copenhagen, Denmark Sitecore Full time

About This Role:

Sitecore is seeking an experienced Account Manager to join our team. As a key member of our sales organization, you will play a critical role in managing and growing relationships with our existing customer base.

In this role, you will serve as a trusted advisor to our clients, ensuring their continued success with our solutions and driving expansion opportunities within their organizations. You will work closely with internal teams and leverage Sitecore's partner network to provide exceptional client support.

This position requires free-thinking and self-motivated top performers who thrive on winning new business, understanding complex customer challenges, and clearly communicating the value of our solutions to various client audiences.

  • Manage and grow relationships with existing customer base.
  • Serve as primary contact for designated accounts, fostering strong relationships across all levels.
  • Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly.
  • Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.