Technical Specialist for Endoscopy Solutions

3 days ago


Copenhagen, Copenhagen, Denmark Ecolab Full time
About Ecolab

Ecolab is a leading global provider of water, hygiene, and energy technologies and services that protect people and vital resources. We are dedicated to helping our customers achieve their sustainability goals while ensuring the health and safety of their employees and customers.

Job Summary

We are seeking a Technical Specialist for Endoscopy Solutions to join our team in this exciting role. As a key member of our technical support team, you will be responsible for providing expert technical assistance and guidance to our customers and internal stakeholders.

Job Description

In this role, you will interact with the sales department to align services with customer requirements and business objectives. Your primary objectives are to provide effective assistance and support to local representatives and their customers while adhering to safety regulations.

  • You will diagnose and troubleshoot field-related problems, conduct technical interventions when necessary, monitor and follow up on assistance cases, address parts and product needs, provide technical support to the sales team, handle customer complaints, verify warranty conditions, conduct product training, monitor product development and evolution, update training materials, communicate product updates, arrange facilities as needed, and manage technical disputes.

This role requires a strong background in electrical engineering, electronics, or mechanics, with a valid driving license and ability to travel more than 80% of the time. You must have excellent communication and problem-solving skills, with a strong understanding of MS Office suite and proficiency in reading plans and diagrams.

Salary

The estimated salary for this role is €70,000 - €90,000 per annum, depending on experience and qualifications.

Benefits

Ecolab offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for professional growth and development.

Commitment to Diversity and Inclusion

Ecolab is committed to fair and equal treatment of associates and applicants, furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance, without discrimination due to race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.



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