Technical Content Specialist for Global Customer Experience

3 days ago


Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time
Role Overview

We are seeking a skilled Technical Content Specialist to join our Global Customer Experience team at GN Store Nord A/S. This role will be based in Ballerup, Denmark, and reports directly to Manager Steven Mark Shipton.

About the Job

The Technical Content Specialist will play a vital part in creating high-quality user documentation and content for our customers. You will work closely with cross-functional teams to ensure that our products' online presence is optimized, intuitive, and informative.

Key Responsibilities
  • Develop and maintain product and software User Manuals (online) and Quick Start Guides in collaboration with Packaging and Marketing teams.
  • Review drafts of User Manuals (online) and Quick Start guides with key stakeholders to ensure accuracy and clarity.
  • Create inner box user instructions in collaboration with Marketing and Global Product Management.
  • Manage and update online FAQs to provide timely and accurate information to customers.
  • Presentation of well-considered guidance and language expertise to enhance the Glossary that holds specialized information applicable to the technology and telecom fields.
  • Maintain, update, and enhance core customer-facing instructions (documentation) for all in-market products.
  • Evolving customer-facing instructions based on fact-based customer support trends and customer behavior.
Requirements
  • Relevant higher educational background within relevant field of study.
  • Experience from a similar position writing and constructing user documentation and content for software and physical products.
  • Proficiency in visual communication and experience with different software applications for content creation.
  • Natural interest in the online customer journey and user experience.
  • Well-developed project and stakeholder management abilities.
  • Fluent written and verbal English with ability to convey technical concepts to non-technical stakeholders and customers.
Benefits

This role offers a competitive salary, ranging between € 50,000 - € 65,000 annually, depending on qualifications and experience. Additionally, you will have access to an exciting and dynamic work environment, opportunities for growth and development, and a comprehensive benefits package.



  • Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

    About This RoleWe're seeking a skilled Technical Content Specialist to join our team, where you'll be responsible for creating high-quality user documentation and content for our software and physical products.Main ResponsibilitiesDevelop and maintain user manuals, quick start guides, and other documentationReview and edit content to ensure accuracy and...


  • Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

    About the RoleWe are seeking a skilled Technical Writer to join our team at GN Store Nord A/S. As a Technical Writer, you will play a crucial role in creating high-quality user documentation and content that enhances the customer experience.Key ResponsibilitiesDevelop and maintain user manuals, quick start guides, and other documentation to support our...


  • Ballerup, Ballerup Kommune, Denmark LEO Pharma Full time

    About the RoleWe are looking for a skilled content specialist to support the alignment of content development and management in Veeva Vault PromoMats. As an Associate Global Content Specialist, you will work closely with the PromoMats Product Owner, Global Brand Leads, PromoMats Leads, and external agencies to ensure a streamlined process for content...


  • Ballerup, Ballerup Kommune, Denmark LEO Pharma Full time

    About the RoleWe are seeking a highly skilled Associate Global Content Specialist to join our Global Commercial Enablement team. As a key member of our team, you will play a crucial role in supporting and driving the alignment of content development and management in Veeva Vault PromoMats.Your primary objective will be to work closely with the PromoMats...


  • Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

    About UsAt GN Audio, we're passionate about making life sound better. With over 150 years of experience, we've developed innovative solutions that transform lives through the power of sound.Salary and BenefitsWe offer a competitive salary range of $44,000 to $58,000 per year, depending on your location, experience, and skills. You'll also enjoy a benefits...


  • Ballerup, Ballerup Kommune, Denmark GN Group Full time

    GN Group is committed to bringing people closer through innovative audio, video, gaming solutions.We are seeking a highly skilled Jabra Technical Specialist to join our team in this exciting opportunity.The successful candidate will be responsible for resolving complex technical issues escalated from Tier 1 support, collaborating with the Tier 3 support team...


  • Ballerup, Ballerup Kommune, Denmark GN Group Full time

    Technical Escalation SpecialistYou will be responsible for resolving complex technical issues escalated from Tier 1 support, collaborating with the Tier 3 support team to resolve these issues, and escalating them to Tier 3 when necessary. While the issue is being resolved in Tier 2, you will be the primary point of contact for internal and external...


  • Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

    Customer-Focused DeliveryJabra India is seeking an exceptional Support Specialist to join our team. As part of the Product Support Team, the Support Specialist will deliver customer-focused product and technical support via phone, email, and click to chat. The ideal candidate will empower Jabra customers to maximize the use of our products through education...


  • Ballerup, Ballerup Kommune, Denmark GN Group Full time

    About UsGN Group brings people closer through our innovative audio and video solutions. We empower individuals with hearing loss to overcome real-life challenges, improve communication for businesses, and provide exceptional experiences for gaming enthusiasts.Job Title: Audio Support Specialist - Technical ExpertSalary Range:We offer a competitive salary...


  • Ballerup, Ballerup Kommune, Denmark LEO Pharma Full time

    We are seeking a highly skilled Associate Global Content Specialist to join our team at LEO Pharma.Job DescriptionYour primary objective is to support and drive the alignment of content development and management in Veeva Vault PromoMats. You will work closely with the PromoMats Product Owner, Global Brand Leads, PromoMats Leads, and external agencies to...


  • Ballerup, Ballerup Kommune, Denmark GN Group Full time

    Company OverviewGN Group is a leading provider of intelligent hearing, audio, video, and gaming solutions. Our mission is to enhance the senses of hearing and sight, enabling people with hearing loss to overcome real-life challenges.Job DescriptionWe are seeking an experienced Advanced Technical Support Specialist to join our team in resolving technical...


  • Ballerup, Ballerup Kommune, Denmark GN Group Full time

    Key Responsibilities:You will be responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those tickets to Tier 3 when applicable. While the ticket resides in Tier 2, you will own all communication with internal and external stakeholders.Key Skills:Resolve technical issues...


  • Ballerup, Ballerup Kommune, Denmark Revvity Full time

    As a Customer Support Specialist for Diagnostics, you will play a crucial role in driving the success of Revvity's Diagnostics sales by delivering exceptional customer support and maintaining high standards at all times. Your primary objective will be to demonstrate the added value of customer support, acting as an ambassador for the Company and positively...


  • Ballerup, Ballerup Kommune, Denmark Revvity Full time

    OverviewBioLegend, part of Revvity, is a world-renowned developer of cutting-edge antibodies and reagents for biomedical research.We are seeking an experienced Technical Application Specialist to join our team in the Nordics. The successful candidate will be responsible for building relationships with scientists within their defined territory, providing...


  • Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

    Customer Support RoleWe're seeking a skilled Technical Support Specialist to join our Product Support Team. As a key member of our team, you'll deliver exceptional customer experiences through technical support via phone, email, and chat. Your primary responsibilities will include:Providing Tier 2 technical support and solutions to customers.Educating...


  • Ballerup, Ballerup Kommune, Denmark Bloom ApS Full time

    We are seeking a skilled Technical Sales Specialist to join our team at Bloom ApS. As a key member of our sales team, you will play a pivotal role in developing and maintaining strong customer relationships through technical consulting.About the Role:As a Technical Sales Specialist, you will be responsible for expanding our business within the energy and...


  • Ballerup, Ballerup Kommune, Denmark Revvity Full time

    Unlock your career as a Scientific Technical Specialist in our Nordic Region team!About the RoleWe are seeking an experienced and highly motivated Scientific Technical Specialist to join our team in the Nordic Region. As a key member of our local sales team, you will be responsible for building strong relationships with customers and providing technical...


  • Ballerup, Ballerup Kommune, Denmark GN Group Full time

    As a Technical Escalation Specialist at GN Group, you will be responsible for resolving complex technical issues escalated from Tier 1 support, working closely with the Tier 3 support team to ensure timely resolution. You will also be responsible for owning all communication with internal and external stakeholders while the ticket is in Tier 2.Key...


  • Ballerup, Ballerup Kommune, Denmark GN Group Full time

    Job SummaryWe are seeking a highly skilled Technical Escalation Resolution Expert to join our team at GN Group. As a Jabra Support Specialist, you will be responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those tickets to Tier 3 when applicable.Key Responsibilities:Resolve...


  • Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

    Unlock Your Potential as a Support SpecialistAbout the RoleWe are seeking an exceptional Support Specialist to join our Jabra Team in Bangalore. As a key member of our Product Support Team, you will be responsible for delivering customer-focused support for our products via phone, email, and click-to-chat. Your primary goal will be to empower our customers...