Technical Content Specialist for Global Customer Experience

1 month ago


Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time
Role Overview

We are seeking a skilled Technical Content Specialist to join our Global Customer Experience team at GN Store Nord A/S. This role will be based in Ballerup, Denmark, and reports directly to Manager Steven Mark Shipton.

About the Job

The Technical Content Specialist will play a vital part in creating high-quality user documentation and content for our customers. You will work closely with cross-functional teams to ensure that our products' online presence is optimized, intuitive, and informative.

Key Responsibilities
  • Develop and maintain product and software User Manuals (online) and Quick Start Guides in collaboration with Packaging and Marketing teams.
  • Review drafts of User Manuals (online) and Quick Start guides with key stakeholders to ensure accuracy and clarity.
  • Create inner box user instructions in collaboration with Marketing and Global Product Management.
  • Manage and update online FAQs to provide timely and accurate information to customers.
  • Presentation of well-considered guidance and language expertise to enhance the Glossary that holds specialized information applicable to the technology and telecom fields.
  • Maintain, update, and enhance core customer-facing instructions (documentation) for all in-market products.
  • Evolving customer-facing instructions based on fact-based customer support trends and customer behavior.
Requirements
  • Relevant higher educational background within relevant field of study.
  • Experience from a similar position writing and constructing user documentation and content for software and physical products.
  • Proficiency in visual communication and experience with different software applications for content creation.
  • Natural interest in the online customer journey and user experience.
  • Well-developed project and stakeholder management abilities.
  • Fluent written and verbal English with ability to convey technical concepts to non-technical stakeholders and customers.
Benefits

This role offers a competitive salary, ranging between € 50,000 - € 65,000 annually, depending on qualifications and experience. Additionally, you will have access to an exciting and dynamic work environment, opportunities for growth and development, and a comprehensive benefits package.



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