Technical Content Specialist for Global Customer Experience
1 month ago
We are seeking a skilled Technical Content Specialist to join our Global Customer Experience team at GN Store Nord A/S. This role will be based in Ballerup, Denmark, and reports directly to Manager Steven Mark Shipton.
About the JobThe Technical Content Specialist will play a vital part in creating high-quality user documentation and content for our customers. You will work closely with cross-functional teams to ensure that our products' online presence is optimized, intuitive, and informative.
Key Responsibilities- Develop and maintain product and software User Manuals (online) and Quick Start Guides in collaboration with Packaging and Marketing teams.
- Review drafts of User Manuals (online) and Quick Start guides with key stakeholders to ensure accuracy and clarity.
- Create inner box user instructions in collaboration with Marketing and Global Product Management.
- Manage and update online FAQs to provide timely and accurate information to customers.
- Presentation of well-considered guidance and language expertise to enhance the Glossary that holds specialized information applicable to the technology and telecom fields.
- Maintain, update, and enhance core customer-facing instructions (documentation) for all in-market products.
- Evolving customer-facing instructions based on fact-based customer support trends and customer behavior.
- Relevant higher educational background within relevant field of study.
- Experience from a similar position writing and constructing user documentation and content for software and physical products.
- Proficiency in visual communication and experience with different software applications for content creation.
- Natural interest in the online customer journey and user experience.
- Well-developed project and stakeholder management abilities.
- Fluent written and verbal English with ability to convey technical concepts to non-technical stakeholders and customers.
This role offers a competitive salary, ranging between € 50,000 - € 65,000 annually, depending on qualifications and experience. Additionally, you will have access to an exciting and dynamic work environment, opportunities for growth and development, and a comprehensive benefits package.
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