Customer Solutions Specialist
3 weeks ago
About the Role
We are seeking a skilled Customer Solutions Specialist to join our team in Bloomington, MN. As a key member of our quality assurance team, you will be responsible for investigating customer complaints and working with internal and external teams to resolve issues.
Job Description
- Conduct thorough investigations of devices with alleged deficiencies reported through customer complaints in Salesforce.
- Work with customer-facing teams to ensure complaint cases are complete with accurate information.
- Evaluate and troubleshoot devices/accessories to determine the root cause of complaints and work with Operations to resolve.
- Fulfill customer expectations through complaint responsiveness in a timely manner.
- Understand and follow requirements (FDA Regulations, ISO 13485, etc.) for complaint handling.
- Interface with manufacturing supervisors and leads to discuss process and product improvements.
- Maintain customer centricity and a quality mindset in all tasks.
Requirements
- Bachelor's degree in a technical or health-related field.
- 1-2 years of experience in complaint management/investigations or technical support in med-tech or hi-tech consumer technology industries.
- Experience or interest in hearing instruments, accessories, programming, and fitting software.
- Clinical experience is considered a plus.
What We Offer
- A competitive salary of $62,000 - $82,000 per year, depending on experience.
- A comprehensive benefits package, including PTO, paid holidays, 401k with company match, paid parental leave, and more.
- The opportunity to work with a leading medical device manufacturer and contribute to the development of innovative hearing solutions.
About Us
At GN Store Nord A/S, we are committed to empowering people with hearing loss to live their lives to the fullest. We value diversity, inclusivity, and teamwork, and we strive to create a workplace that reflects these values.
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