Customer Solutions Specialist

3 weeks ago


Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

About the Role

We are seeking a skilled Customer Solutions Specialist to join our team in Bloomington, MN. As a key member of our quality assurance team, you will be responsible for investigating customer complaints and working with internal and external teams to resolve issues.

Job Description

  1. Conduct thorough investigations of devices with alleged deficiencies reported through customer complaints in Salesforce.
  2. Work with customer-facing teams to ensure complaint cases are complete with accurate information.
  3. Evaluate and troubleshoot devices/accessories to determine the root cause of complaints and work with Operations to resolve.
  4. Fulfill customer expectations through complaint responsiveness in a timely manner.
  5. Understand and follow requirements (FDA Regulations, ISO 13485, etc.) for complaint handling.
  6. Interface with manufacturing supervisors and leads to discuss process and product improvements.
  7. Maintain customer centricity and a quality mindset in all tasks.

Requirements

  • Bachelor's degree in a technical or health-related field.
  • 1-2 years of experience in complaint management/investigations or technical support in med-tech or hi-tech consumer technology industries.
  • Experience or interest in hearing instruments, accessories, programming, and fitting software.
  • Clinical experience is considered a plus.

What We Offer

  • A competitive salary of $62,000 - $82,000 per year, depending on experience.
  • A comprehensive benefits package, including PTO, paid holidays, 401k with company match, paid parental leave, and more.
  • The opportunity to work with a leading medical device manufacturer and contribute to the development of innovative hearing solutions.

About Us

At GN Store Nord A/S, we are committed to empowering people with hearing loss to live their lives to the fullest. We value diversity, inclusivity, and teamwork, and we strive to create a workplace that reflects these values.



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