Customer Experience Advocate
3 days ago
We are seeking a highly skilled and motivated Customer Experience Advocate to join our team at GN ReSound. As a key member of our consumer relations team, you will play a vital role in delivering exceptional customer experiences through effective communication, problem-solving, and collaboration.
Key Responsibilities:- Field consumer inquiries via multiple channels (phone, email) and respond with professionalism, utilizing relevant information and referrals to hearing care professionals.
- Direct consumers to Hearing Care Professionals for answers to their inquiries as appropriate.
- Research inquiries by consumers regarding history of hearing aids, accessories, and parts.
- Perform outbound calls to consumers who require follow-up on inquiries.
- Provide referrals for Hearing Care Professionals using company systems.
- Collaborate with local customer-facing departments as necessary to resolve consumer issues and maintain positive customer relationships.
- Document all consumer interactions in systems designated by the company.
- Excellent Communication Skills: Strong verbal and written communication skills, with the ability to effectively communicate complex information to internal and external customers.
- Customer-Focused: Proven customer service experience, with a strong focus on providing exceptional customer experiences.
- Organizational Skills: Excellent organizational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.
- Technical Skills: Proficiency with Microsoft Office applications, with the ability to learn new systems quickly.
GN ReSound is a leading manufacturer of advanced hearing solutions, dedicated to improving the lives of people with hearing loss. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
Estimated Salary: $45,000 - $65,000 per annum, depending on location and experience.
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