Technical Onboarding Specialist
7 days ago
Softpay, a leader in mobile payment solutions, is seeking a highly skilled individual to manage the onboarding process of new customers and partners. This key role involves consolidating the onboarding process, ensuring a seamless and efficient experience for customers and the company.
Key Responsibilities:
- Own the onboarding process across the entire organization
- Lead most onboarding projects from sales to go-live, acting as project manager
- Attend sales and status meetings with customers and partners
- Coordinate all customer-specific requirements with internal sales and development teams
About Our Products
Softpay offers a portfolio of solutions enabling customers to accept contactless payments on mobile phones and tablets. Our clients include major Danish companies, and we operate in 15 countries. We also provide payment solutions for highly mobile environments, such as festivals.
About Us
Softpay is a fintech company with a history of successfully starting and building payment companies. We have a rapidly growing team of approximately 40 employees, with a culture characterized by entrepreneurship and informality. Our workflows and decision-making processes are quick and non-bureaucratic.
Requirements
- Several years of experience in customer and partner onboarding
- Focused on completion, always knowing the next task and addressing it promptly
- Build trust so that others delegate tasks and responsibilities, seeing that you follow through
- Technically minded, understanding apps, APIs, SDKs, etc.
- Customer-oriented – we exist because our customers are satisfied with our products and professionalism
- Fluent in English
- Knowledge of payment solutions is a plus but not required
This is a full-time position based in our Copenhagen office. You will report to the VP of Engineering.
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