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Technical Customer Onboarding Specialist
2 months ago
About Contribe.io:
At Contribe.io, we believe in growing businesses by doing good. We’re on a mission to help brands seamlessly weave social and environmental impact into their eCommerce platforms. By fostering customer loyalty and driving meaningful revenue growth, we make it possible for every purchase to be a step towards a better world. Our innovative platform provides businesses with the tools they need to track impact, analyse customer behaviour, and craft campaigns that make a real difference. Proudly integrated with major e-commerce platforms like Shopify, we enable brands to connect with their customers in ways that matter. We call it the good shopping movement
We recently closed a € 1 million pre-seed funding and are ready to scale our development and operations. Lot’s of companies are joining the good shopping movement and that’s why we need you as a part of our team in Christianshavn, Copenhagen.
Lunch is included all days and we even have an office dog, Palle, that will be happy to greet you whenever you’re in office.
Job Overview:
As a Customer Onboarding Specialist at Contribe.io, you'll be the friendly guide helping our customers use the full potential of our apps. Your role is all about ensuring that our users can effortlessly implement and benefit from our impact-driven solutions. From the first click to the final customization, you'll lead customers through the onboarding journey, blending technical expertise with design insights to help them create a beautiful and impactful online store.
This role is tailor-made for someone who mixes technical know-how in HTML, CSS, and JavaScript with a strong design sense, ensuring our customers achieve outcomes that are both functional and aesthetically pleasing.
Key Responsibilities:
- Customer Onboarding: Lead customers through a seamless onboarding experience, helping them integrate Contribe.io’s impact solutions into their Shopify stores with ease and efficiency.
- Technical Assistance: Be the go-to expert for app integration and customization, leveraging your skills in HTML, CSS, and JavaScript to support our customers.
- Design Consultation: Provide guidance on aligning our app with customers' brand aesthetics, ensuring their stores not only function well but also look amazing.
- Problem Solving: Address any technical challenges that arise during onboarding, working closely with our development team to find swift and effective solutions.
- Documentation: Create and maintain comprehensive onboarding materials, including tutorials and guides, to empower our customers to succeed independently.
- Feedback Loop: Listen to customer feedback and relay it to our product team, helping us continuously improve our app and processes.
Growth Opportunities:
- App Ownership: As you get to know our app inside and out, you’ll have the chance to take full ownership, including maintenance, updates, and customer support.
- Leadership: As Contribe.io continues to grow, there’s potential for you to mentor future team members and play a key role in scaling our onboarding processes.
Qualifications:
- Technical Skills: Proficiency in HTML, CSS, and JavaScript is a must. Familiarity with modern Shopify technologies like Hydrogen, Remix, and GraphQL is a plus.
- Design Orientation: A strong understanding of design principles, with the ability to guide customers in creating visually appealing and impactful results.
- Customer-Centric: Excellent communication and interpersonal skills, with a genuine passion for ensuring customer success.
- Problem Solver: A proactive approach to troubleshooting technical issues and delivering effective solutions.
Experience: Previous experience with Shopify or experience in customer support, onboarding, or a similar role is preferred.
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