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Field Service Engineer – LC/LC-MS Specialist

1 month ago

Glostrup, Glostrup Kommune, Denmark Agilent Full time
About Agilent

Agilent is a global leader in laboratory and clinical technologies, dedicated to bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals.

Job Description

We are seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for supporting our clients with on-site installation, implementation, maintenance, and delivery of customer training on our liquid chromatography solutions (LC/LC-MS).

Key Responsibilities:
  • Respond to customer needs by providing repair, installation, upgrade, and preventive maintenance activities
  • Perform scheduled services efficiently and in a timely manner
  • Connect with manager and sales team to understand and meet customer needs and expectations
  • Maintain Agilent's customer service reputation by aligning with all corporate policies and procedures
  • Complete administrative paperwork and computer reports promptly and accurately
  • Provide feedback to the Product Specialists, manufacturing, or OEM vendors concerning performance anomalies encountered
  • Address customer requests for service and communicate proactively before, during, and after service
Requirements:
  • University degree in a Chemistry-related topic (Analytical Chemistry, Biochemistry, Biotechnology, etc.)
  • Significant hands-on experience with liquid chromatography solutions (LC/LC-MS), either as an end-user or in a similar technical support role
  • Previous experience in Pharma would be a strong plus
  • Full proficiency in both Danish and English
  • A valid driving license
What We Offer:
  • Permanent Contract
  • Outstanding company culture
  • Career development opportunities
  • Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance...