Salesforce Productivity Expert

3 days ago


Copenhagen, Copenhagen, Denmark Trustpilot AS Full time

About the Role:

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We're seeking an experienced Business Analyst to drive our Salesforce platform to its full potential, ensuring optimal performance and alignment with business goals.

Your Key Responsibilities Will Include:

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  1. ">
  2. Salesforce Product Management: Collaborate with stakeholders to define and prioritize the product roadmap. Act as a subject matter expert on Salesforce capabilities, identifying opportunities for innovation and improvement.">
  3. Agile Business Analysis: Conduct comprehensive analysis of business processes, identifying gaps, pain points, and areas for optimization across commercial and marketing ops and tech initiatives.">
  4. Cross-Functional Collaboration: Foster strong relationships with key stakeholders, including sales, marketing, customer success, and IT teams. Facilitate workshops and meetings to gather requirements, elicit feedback, and ensure alignment across teams.">
  5. Data Integrity and Reporting: Develop and maintain data governance standards, ensuring accuracy, completeness, and consistency. Design and deliver insightful reports and dashboards to provide stakeholders with actionable insights.">
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You'll Be Ideal For This Role If You Have:

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  • ">
  • A completed or studying Business Analyst qualification (e.g. IIBA or BCS). Minimum of 5 years of experience as a Business Analyst, Product Manager, or similar role.">
  • Proven track record of successfully managing Salesforce projects, including customization and configuration. Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments.">
  • Agile Certification desired. Exceptional knowledge of JIRA ticketing methodologies and processes. Excellent communication and collaboration skills, with the ability to engage and influence stakeholders at all levels.">
  • Salesforce certifications are highly desirable. Familiarity with software development life cycle (SDLC) and experience working with development teams. Experience in the SaaS industry and knowledge of customer review platforms are a plus.">
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What's in It for You?

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  • ">
  • A range of flexible working options. Competitive compensation package + bonus.">
  • 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated). Two (paid) volunteering days a year to spend time giving back to the causes that matter to you and your community.">
  • Rich learning and development opportunities. Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health.">
  • Paid parental leave. Newly renovated central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go.">
  • Regular opportunities to connect and get to know your fellow Trusties. Employee discounts to restaurants and shops. Tax-Free Travel (DSB).">
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About Us:

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Trustpilot is a leading online reviews platform, free and open to all. We're committed to creating a diverse and inclusive team that values collaboration, innovation, and continuous learning.

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Want to Learn More?

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We'd love to hear from you if you're passionate about leveraging Salesforce to drive business outcomes and thrive in a fast-paced environment.



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