Software Support Specialist
2 days ago
Company Overview
As a leading player in the industry, Ordrestyring and HVD Group strive to deliver exceptional technical services. Our team is dedicated to providing expert guidance and cultivating industry knowledge.
About the Role
The Technical Support Engineer will play a pivotal role in our organization, working closely with internal groups and stakeholders to provide advanced support and develop database correction scripts.
Duties and Responsibilities
- Provide L3 support to Customer Support teams, Professional Services, and Key Business Unit stakeholders.
- Develop and maintain database correction scripts, ensuring they are up-to-date and apply necessary patches for optimal database health.
- Collaborate with the Support function to address complex issues affecting customers and act as an escalation point.
- Monitor database systems for potential issues, generate reports on performance, and document incidents and resolutions.
Requirements and Qualifications
- Bachelor's degree in computer science or a related field.
- A minimum of 5 years' experience working with craft or construction business solutions.
- Familiarity with Agile development methodologies.
- Fluency in English and proficiency in a Nordic language.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
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