Customer Experience Services Architect
3 weeks ago
We are seeking a highly skilled and motivated Domain Architect to join our Technology & Architecture team. In this pivotal role, you will shape the future of our digital platforms, including our web shop, customer portal, and CRM.
About the Job:
The successful candidate will be responsible for developing and maintaining the architecture for the Customer Experience Services domain, aligning with business goals and technology strategies. You will lead the design and implementation of technology changes to enhance our web shop, customer portal, and CRM.
Key Responsibilities:
- Serve as a bridge between business and IT, facilitating clear communication and understanding
- Work with cross-functional teams to identify and address architectural challenges
- Provide architectural guidance to development teams, ensuring best practices and industry standards are followed
- Maintain comprehensive architectural documentation, including AS-IS and TO-BE states
- Drive innovation within the domain, exploring new technologies and methodologies
- Ensure alignment and optimization of process, data, technology, and people architecture using tools like LeanIX and ADM
Qualifications:
We are looking for a proactive and self-driven person who can quickly adapt to new technologies and methodologies and has strong leadership and motivational skills. You must be able to align goals and tasks effectively, and to perform well both in groups and individually. You have expertise in web technologies, E-commerce & CRM solutions, and enterprise architecture frameworks.
What We Offer:
- An exciting position with a high degree of responsibility and freedom
- A work environment with challenging and varied tasks that foster your professional development
- Competent and collaborative colleagues to work with
- A solid onboarding process with a combination of peer-to-peer learning and e-learning
- A competitive salary package that includes healthcare and a pension scheme
Estimated Salary: $95,000 - $115,000 per year depending on experience.
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