Field Service Engineer

4 weeks ago


Glostrup, Glostrup Kommune, Denmark Agilent Full time
About Agilent

Agilent is a global leader in laboratory and clinical technologies, dedicated to bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals.

Job Summary

We are seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for supporting our clients with on-site installation, implementation, maintenance, and delivery of customer training on our liquid chromatography solutions (LC/LC-MS).

Main Responsibilities
  • Respond to customer needs by providing repair, installation, upgrade, and preventive maintenance activities
  • Perform scheduled services efficiently and in a timely manner
  • Connect with manager and sales team to understand and meet customer needs and expectations
  • Maintain Agilent's customer service reputation by aligning with all corporate policies and procedures
  • Complete administrative paperwork and computer reports promptly and accurately
  • Provide feedback to the Product Specialists, manufacturing, or OEM vendors concerning performance anomalies encountered
  • Address customer requests for service and communicate proactively before, during, and after service
Requirements
  • University degree in a Chemistry-related topic (Analytical Chemistry, Biochemistry, Biotechnology, etc.)
  • Significant hands-on experience with liquid chromatography solutions (LC/LC-MS), either as an end-user or in a similar technical support role
  • Previous experience in Pharma would be a strong plus
  • Full proficiency in both Danish and English
  • A valid driving license
What We Offer
  • Permanent Contract
  • Outstanding company culture
  • Career development opportunities
  • Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance...
Additional Details

This job has a full-time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.



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