Global Service Specialist

1 month ago


Glostrup, Glostrup Kommune, Denmark Agilent Technologies Full time
About the Role

We are seeking a highly skilled Global Service Specialist to join our team at Agilent Technologies. As a key member of our Global Service Operations Team, you will play a critical role in defining and enabling our Field Service Engineers and Service Providers to deliver exceptional service to our customers.

Key Responsibilities
  • Support FSEs and RSS from around the world in technical escalations, including phone support, email, and possible travel.
  • Conduct instrument trainings for FSEs in Agilent facilities, including onsite training, video creation, and online instrument training.
  • Develop, maintain, and update service documentation, including service manuals, checklists, training materials, and service bulletins.
  • Define and manage spare parts, including creation and obsolescence, recommended trunk stock, and more.
  • Monitor product and service issues and drive resolutions through service forums and stakeholders.
  • Represent Service in R&D and project meetings to ensure service and serviceability are key parameters in future versions of the instrument/solution.
  • Participate in meetings with suppliers and partners to ensure service requirements are met.
Requirements
  • 5+ years of service experience.
  • Fluent in English (written and verbal).
  • Excellent communication and collaboration skills.
  • Experience conducting courses.
  • Technical writing skills.
  • AV production experience.
  • Good analytical skills and ability to comprehend larger processes or data.
  • Excellent interpersonal skills and a positive mindset.
  • Bachelor's degree in engineering or equivalent experience.
What We Offer

We offer a dynamic and international work environment, competitive compensation and benefits, and opportunities for professional growth and development. If you are a motivated and experienced service professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



  • Glostrup, Glostrup Kommune, Denmark Agilent Technologies Full time

    About the Role: We are seeking a seasoned Service professional to join our Global Service Operations Team in Glostrup, Denmark. As a Global Service Specialist (GSS), you will play a key role in defining and enabling our Field Service Engineers (FSEs) and Service Providers (ASPs) to service pathology equipment in the field.Key Responsibilities:Support...


  • Glostrup, Glostrup Kommune, Denmark Abbott Full time

    About AbbottAbbott is a global healthcare leader, dedicated to developing innovative products and technologies that improve lives. With over 125 years of experience, we've brought groundbreaking solutions to the world in nutrition, diagnostics, medical devices, and pharmaceuticals.We're committed to helping people live their best lives through good health....


  • Glostrup, Glostrup Kommune, Denmark Agilent Full time

    About AgilentAgilent is a global leader in laboratory and clinical technologies, dedicated to bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals.Job DescriptionWe are seeking a highly skilled Field Service...


  • Glostrup, Glostrup Kommune, Denmark Agilent Full time

    About AgilentAgilent is a global leader in laboratory and clinical technologies, dedicated to bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals.Job SummaryWe are seeking a highly skilled Field Service Engineer to...


  • Glostrup, Glostrup Kommune, Denmark Agilent Technologies Full time

    Job DescriptionJob Title: Field Action SpecialistAgilent Technologies is seeking a skilled Field Action Specialist to join our team. As a key member of our Global Quality and Regulatory Affairs team, you will be responsible for managing Field Action Activities, including leading Field Action Strategy and Field Safety Communication meetings, recalls, field...


  • Glostrup, Glostrup Kommune, Denmark Agilent Full time

    Job DescriptionWe are seeking a highly skilled QA Design Assurance Specialist to join our team in Glostrup, Denmark.The successful candidate will be responsible for ensuring compliance with internal and external requirements during design and development of new products, particularly in design control, risk management, V&V activities, and change...


  • Glostrup, Glostrup Kommune, Denmark Agilent Full time

    Agilent: Delivering Excellence in Customer ServiceWe are seeking a highly skilled and motivated Senior Technical Support Specialist to join our team as a Global Customer Service Engineer. As a key member of our support team, you will play a crucial role in delivering exceptional customer service and ensuring the highest level of technical support for our...


  • Glostrup, Glostrup Kommune, Denmark Agilent Full time

    About AgilentAgilent Technologies Inc. is a leading life science, diagnostic, and applied market laboratory company that provides instruments, services, consumables, applications, and expertise to customers worldwide. Our mission is to improve the quality of life by enabling customers to gain the answers and insights they seek.About the RoleWe are seeking a...

  • Global Product Manager

    2 months ago


    Glostrup, Glostrup Kommune, Denmark Agilent Technologies Full time

    Job DescriptionAgilent Technologies is a leading life science, diagnostic, and applied market laboratory company that provides instruments, services, consumables, applications, and expertise to customers worldwide. We are committed to advancing the quality of life by enabling our customers to gain the answers and insights they seek.We are seeking an...


  • Glostrup, Glostrup Kommune, Denmark Agilent Full time

    About AgilentAgilent is a world-class company that takes pride in developing new innovative solutions for labs around the world to improve cancer diagnostics. We offer a dynamic and inclusive work environment where you can make a significant impact.SalaryWe offer a competitive salary, ranging from $90,000 to $130,000 per year, depending on location and...


  • Glostrup, Glostrup Kommune, Denmark Agilent Full time

    Job DescriptionAgilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world...


  • Glostrup, Glostrup Kommune, Denmark Agilent Full time

    About the RoleAgilent is seeking a highly motivated Regulatory Affairs Specialist to play a key role in coordinating and tracking International submissions, product change notifications, product release and licensing requirements, and registration of IVD products for Agilent's extensive IVD portfolio.Key ResponsibilitiesSupport of IVDR regulatory activities,...


  • Glostrup, Glostrup Kommune, Denmark Agilent Technologies Full time

    Job DescriptionAgilent Technologies is a leading life science, diagnostic, and applied market laboratories company. We provide our customers with instruments, services, consumables, applications, and expertise to advance the quality of life.We are seeking an Associate Global Product Manager to join our global Product Management team in the Pathology...


  • Glostrup, Glostrup Kommune, Denmark Agilent Technologies Full time

    Job DescriptionWe are seeking a highly skilled Field Action Specialist to join our team at Agilent Technologies. As a key member of our Global Quality and Regulatory Affairs department, you will be responsible for managing Field Action Activities, including leading strategy meetings, recalls, field notifications, and correction processes for medical and...


  • Glostrup, Glostrup Kommune, Denmark Abbott Full time

    The OpportunityWe are seeking a skilled Customer Service Representative to join our Cardiac Rhythm Management Division in Denmark.In this role, you will provide exceptional service to internal and external customers, ensuring timely and accurate order processing, pricing, and billing inquiries, as well as handling service requests.Key...


  • Glostrup, Glostrup Kommune, Denmark Agilent Technologies Full time

    Job Opportunity at Agilent TechnologiesWe are seeking a skilled Curriculum Manager to join our team at Agilent Technologies.About the RoleThe successful candidate will be responsible for designing and developing education solutions for instructor-led, virtual training, and online eLearning using instructional design principles.Key ResponsibilitiesDevelop...


  • Glostrup, Glostrup Kommune, Denmark Agilent Technologies Full time

    Job Title: EMEA Marketing Communications SpecialistAgilent Technologies is seeking a highly skilled EMEA Marketing Communications Specialist to join our team. As a key member of our marketing team, you will be responsible for designing and implementing marketing campaigns for the assigned segment or product lines for EMEA.Key Responsibilities:Develop and...


  • Glostrup, Glostrup Kommune, Denmark Agilent Technologies Full time

    Regulatory Affairs Specialist, IVDRAgilent Technologies is seeking a highly motivated and experienced Regulatory Affairs Specialist to join our Global Regulatory Affairs team. As a key member of our team, you will play a critical role in ensuring the compliance of our IVD products with international regulations, including the IVDR.Main...


  • Glostrup, Glostrup Kommune, Denmark Agilent Technologies Full time

    Job Opportunity OverviewAgilent Technologies is seeking a skilled Global Marketing Program Manager to join our team in Denmark. As a key member of our Global Marketing Programs team, you will play a critical role in developing and executing marketing strategies to drive growth and improve customer experiences for our Diagnostics and Genomics Division.Main...


  • Glostrup, Glostrup Kommune, Denmark Orange Business Services Full time

    Job Description:At Orange Business Services, we're looking for a Senior Partnership Director to lead our Global Customer Programs team. This is an exciting opportunity to join our organization and drive business growth through strategic partnerships.Responsibilities:Drive P&L performance maximization over the partnership life cycle with Finance and across...