Global Service Specialist
1 month ago
We are seeking a highly skilled Global Service Specialist to join our team at Agilent Technologies. As a key member of our Global Service Operations Team, you will play a critical role in defining and enabling our Field Service Engineers and Service Providers to deliver exceptional service to our customers.
Key Responsibilities- Support FSEs and RSS from around the world in technical escalations, including phone support, email, and possible travel.
- Conduct instrument trainings for FSEs in Agilent facilities, including onsite training, video creation, and online instrument training.
- Develop, maintain, and update service documentation, including service manuals, checklists, training materials, and service bulletins.
- Define and manage spare parts, including creation and obsolescence, recommended trunk stock, and more.
- Monitor product and service issues and drive resolutions through service forums and stakeholders.
- Represent Service in R&D and project meetings to ensure service and serviceability are key parameters in future versions of the instrument/solution.
- Participate in meetings with suppliers and partners to ensure service requirements are met.
- 5+ years of service experience.
- Fluent in English (written and verbal).
- Excellent communication and collaboration skills.
- Experience conducting courses.
- Technical writing skills.
- AV production experience.
- Good analytical skills and ability to comprehend larger processes or data.
- Excellent interpersonal skills and a positive mindset.
- Bachelor's degree in engineering or equivalent experience.
We offer a dynamic and international work environment, competitive compensation and benefits, and opportunities for professional growth and development. If you are a motivated and experienced service professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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