Daily Operations and Management Leader

5 days ago


Copenhagen, Copenhagen, Denmark NTT DATA Business Solutions Full time
About the Role

We are seeking an experienced and proactive Operations Manager to join our team in the Nordic region. The successful candidate will play a vital role in managing the day-to-day operations of our Service Delivery Model and working closely with our Nordic HXM management team to deliver value-adding solutions to our existing clients and drive projects globally.

The key responsibilities of this role include:

  1. Day-to-Day Operations Management: Overseeing care4HR's daily operations, including resource allocation and coordination.
  2. Content & Process Management: Maintaining and updating the internal care4HR SharePoint site, templates, procedures, customer overviews, and key client information.
  3. Compliance & Documentation: Ensuring compliance, routines, and documentation for managing consultants' access to client instances.
  4. Graduate (Dispatcher) Coordination: Onboarding, educating, and following up with dispatchers (graduates) to manage ticket coordination seamlessly.
  5. SLA Monitoring & Reporting: Establishing SLA monitoring routines and clear reporting structures for consultant and customer follow-ups.
  6. Consultant Workload Optimization: Tracking consultant workloads, ensuring fair ticket distribution, and adjusting resource allocations as needed.
  7. Client Setups & Quality Assurance: Coordinating practicalities related to ISP (ticketing tool), setting up new clients, and performing quality assurance on ticket content.
  8. Knowledge Transition: Implementing procedures for smooth transitions when onboarding new clients to care4HR.
  9. Service Management: Acting as the primary Service Manager for selected customers and as an escalation point for operations-related items for other Service Managers.

The ideal candidate will have a proven track record in operations management, IT services, or a similar role, with excellent organizational, time management, and communication skills, as well as a proactive and detail-oriented approach with a strong ability to problem-solve.



  • Copenhagen, Copenhagen, Denmark NTT DATA Business Solutions Full time

    About the Job:NTT DATA Business Solutions seeks an experienced Operations Manager to oversee the daily operations of care4HR within the Nordic region. The ideal candidate will have a proven track record in operations management, IT services, or a similar role, and excellent written and verbal communication skills in English.Responsibilities:Process...


  • Copenhagen, Copenhagen, Denmark Holy Food Full time

    Essential Qualifications and SkillsPrior experience as a shift leader or similar role.Strong leadership and communication skills.Ability to multitask and prioritize tasks effectively.Excellent problem-solving and conflict resolution skills.Strong knowledge of food safety and hygiene regulations.Able to thrive in a fast-paced environment with changing...


  • Copenhagen, Copenhagen, Denmark AGC Biologics Full time

    Job Summary:The successful candidate will serve as the direct leader for Technicians and Operational Scientists, with over 15 employees in total. As a leader in Microbial Downstream Manufacturing, you will be responsible for ensuring daily production in a safe work environment and in GMP compliance. This includes safeguarding housekeeping standards and...


  • Copenhagen, Copenhagen, Denmark Recruitee Full time

    We are seeking an experienced and qualified Restaurant Manager to oversee the daily service and supervise the FOH team in our restaurant.Key Responsibilities:Supervise and coordinate the daily service, ensuring quality control and efficient operations.Direct the drink preparation process and ordering, maintaining high standards.Plan orders for equipment and...


  • Copenhagen, Copenhagen, Denmark NH Hotel Group Full time

    Join Our TeamWe are excited to announce that we are looking for an experienced Shift Leader to join our team at ROOF – Bar & Lounge. As a Shift Leader, you will play a key role in ensuring the success of our rooftop bar and lounge and contributing to the delivery of exceptional guest experiences.Key Responsibilities:Oversight of all Bar operations to...


  • Copenhagen, Copenhagen, Denmark Fresenius Medical Care Full time

    We are Fresenius Medical Care, a global leader in healthcare, seeking a talented Tender Operations Manager to oversee our tender processes and market strategies in Denmark. This role offers a dynamic and challenging work environment where you can make a significant impact on our business.Key Responsibilities:Tender Management: Develop and implement tender...

  • Operations Manager

    5 days ago


    Copenhagen, Copenhagen, Denmark Novo Nordisk AS Full time

    Operations Manager - External Security Operations Category: Business Support & Administration Location: Bagsværd, Capital Region of Denmark, DK Are you passionate about ensuring top-notch security standards? Do you have a knack for doing daily operation and developing effective security services while ensuring transparent reporting? If so, we invite you to...


  • Copenhagen, Copenhagen, Denmark AGC Biologics Full time

    About the Role:We are seeking an experienced leader to join our Microbial Manufacturing leadership team. As a Team Leader for Microbial Downstream Manufacturing, you will play a critical role in ensuring excellence in daily operation, high reliability, and optimization for future preparations.You will be responsible for problem-solving, continuous...


  • Copenhagen, Copenhagen, Denmark Industrial and Financial Systems Full time

    Industrial and Financial Systems is a leading provider of enterprise software solutions. Our global presence allows us to deliver cutting-edge technology to businesses across the world.We're looking for innovative thinkers to join our team as Digital Sales Executive Leaders. In this role, you'll be responsible for sales and customer relationships, including...


  • Copenhagen, Copenhagen, Denmark 1 Hotels Full time

    **Job Overview**We are seeking a dynamic Restaurant Manager to lead the opening of our new restaurant at 1 Hotel Copenhagen. This is an excellent opportunity for a skilled leader to play a key role in setting up operations, building a strong team, and ensuring everything is in place for a successful launch.The ideal candidate will have a proven track record...


  • Copenhagen, Copenhagen, Denmark Chow Co Full time

    We're seeking a skilled Restaurant Operations Manager to oversee daily service and FOH team at our Middle Eastern bistro. As a key member of our team, you'll work closely with the Restaurant Manager to ensure exceptional guest experiences.Key Responsibilities:Supervise and coordinate daily service operationsMaintain high standards of appearance, reputation,...


  • Copenhagen, Copenhagen, Denmark Lundbeck AS, H Full time

    Company OverviewLundbeck A/S, H is a global pharmaceutical company dedicated to transforming lives by addressing the big unmet needs of people living with brain disorders. Our mission is to ease the burden of millions of people worldwide.About the RoleWe are seeking an experienced Clinical Operations Leader to join our leadership team in Lundbeck Clinical...


  • Copenhagen, Copenhagen, Denmark Novo Nordisk AS Full time

    Novo Nordisk A/S is seeking a seasoned Facilities Operations Manager to join our team. As a Facilities Operations Manager, you will be responsible for overseeing the daily operations of our facilities, ensuring the stable operation of technical installations, and coordinating maintenance activities.The ideal candidate will have professional experience in...


  • Copenhagen, Copenhagen, Denmark Rsgroup Full time

    Unleash your leadership potential as a Service Operations Director. Guide your team to excel in delivering exceptional customer experiences.This role offers a unique blend of leadership and operational expertise. As a CUSTOMER SERVICE TEAM LEADER, you'll oversee daily operations, manage teams, and drive business results. If you're passionate about leadership...


  • Copenhagen, Copenhagen, Denmark Venaris Executive Search ApS Full time

    OverviewCPI Group is a global leader in container solutions, offering innovative solutions such as container rebuilding to extend the lifecycle of shipping containers. We take pride in our deep industry knowledge, strong client relationships, and commitment to delivering high-quality service worldwide.About the RoleWe are seeking an experienced Accountant to...


  • Copenhagen, Copenhagen, Denmark Chow Co Full time

    Chow Co is a dynamic and creative setting where you can make a significant impact as our new Assistant Restaurant Manager. As a key member of our team, you will be responsible for:Main ResponsibilitiesSupervising and coordinating daily FOH operations, ensuring seamless guest experiencesCollaborating with the Restaurant Manager to maintain high standards and...

  • IT Operations Manager

    14 hours ago


    Copenhagen, Copenhagen, Denmark Tenth Revolution Group Full time

    Tenth Revolution Group is seeking a highly motivated IT Operations Manager to join our team. In this role, you will be responsible for overseeing the day-to-day operations of our IT department, ensuring that our systems operate efficiently and effectively.About the RoleThis is an excellent opportunity for an experienced professional to take ownership of our...


  • Copenhagen, Copenhagen, Denmark Blonde Inc. Full time

    **About the Job**The Venue Manager at Blonde Inc. is a key role that oversees the day-to-day operations of one of our café locations, ensuring a high standard of customer service, cleanliness, and overall productivity.This position requires strong leadership skills to manage a team of talented staff, motivate and train them effectively, and foster a...

  • Operations Manager

    6 days ago


    Copenhagen, Copenhagen, Denmark Bob W UK Full time

    The RoleWe are seeking a visionary leader with a proven track record in driving operational excellence.You will support the Area Manager in launching and managing local operations, ensuring efficient oversight of our apartments and partner network.Your role will involve initiating and implementing new processes and managing budgets in our Copenhagen...

  • Operations Manager

    5 days ago


    Copenhagen, Copenhagen, Denmark NTT DATA Business Solutions Full time

    Are you ready to take on a key role in managing the daily operations of our Service Delivery Model (care4HR) and drive continuous improvement initiatives? NTT DATA Business Solutions is a global, innovative IT company serving over 5500 customers worldwide. We are currently seeking an experienced and proactive Operations Manager to oversee the day-to-day...