Leadership Role in Customer Support
7 days ago
Boozt Group is seeking a motivated and experienced Team Leader to join our Customer Service Department. As a key member of our team, you will be responsible for guiding a team of 10 agents to deliver exceptional customer service and meet our business objectives.
This is a temporary position covering maternity leave, offering a unique opportunity to make a significant impact on our team's performance and contribute to the growth of our company.
We are looking for a results-driven leader with a proven track record in customer service and team management. If you have a passion for leading teams and driving sales while maintaining high customer satisfaction levels, we encourage you to apply.
Responsibilities:
- Develop and implement effective strategies to improve team performance and customer satisfaction.
- Lead and support agents through coaching, one-on-one talks, performance reviews, and quality checks.
- Manage daily workflows, prioritize tasks, and delegate responsibilities to ensure seamless operations.
- Drive KPIs to meet company objectives and continuously monitor progress.
- Collaborate with cross-functional teams to achieve common goals and objectives.
This is a fantastic opportunity to grow your career with a dynamic and innovative company like Boozt Group.
About Us:
At Boozt Group, we believe in creating a workplace that inspires innovation, creativity, and collaboration. Our diverse teams help us build a vibrant and inclusive work environment that fosters growth and development.
Join our team and be part of our exciting journey as we continue to innovate and expand our presence in the e-commerce market.
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