Customer Success Leadership
1 week ago
A Senior Manager of Client Success at Salesforce, Inc. is responsible for leading and inspiring a team of highly skilled and passionate Customer Success Managers (CSMs). The ideal candidate will ensure that their team delivers on Salesforce's mission to provide exceptional customer experiences, drive product adoption, and ultimately contribute to our customers' long-term success.
Key Responsibilities:
1. Leadership & People Management: Lead, inspire, and manage a diverse team of Customer Success Managers, fostering a high-performance culture and promoting accountability, collaboration, and continuous improvement.
2. Team Development & Coaching: Provide regular coaching, feedback, and professional development opportunities to help CSMs grow their careers. Implement strategies for talent development, including setting clear expectations and delivering performance reviews.
3. Cross-Functional Collaboration: Work closely with Sales, Marketing, Product, and Support teams to ensure alignment across the customer lifecycle and address any challenges or opportunities.
4. Operational Excellence: Optimize processes and workflows to ensure the team is efficient, proactive, and scalable. Leverage data and analytics to continuously improve customer success outcomes and identify areas for operational improvement.
Requirements:
The ideal candidate should have 5+ years of experience in customer success, account management, or a related field, with at least 2 years in a people management role. They should possess strong leadership and coaching skills, with experience managing teams in fast-paced and dynamic environments. A proven track record of driving customer success outcomes, including product adoption, renewals, and customer satisfaction, is also essential.
-
Copenhagen, Copenhagen, Denmark myGwork - LGBTQ+ Business Community Full timeWe're looking for a highly skilled Customer Service Team Leader to join our team in Copenhagen. In this role, you'll drive success by guiding and motivating your team while working alongside them to ensure smooth daily operations.Key Responsibilities:Manage tasks and plan workloads to optimize team performanceResolve challenges and foster collaboration among...
-
Customer Success Director
4 days ago
Copenhagen, Copenhagen, Denmark Salesforce Full timeJob DescriptionWe are seeking an experienced professional to fill the role of Customer Success Director. The successful candidate will be responsible for leading a team of highly skilled Customer Success Managers, fostering a high-performance culture, and promoting accountability, collaboration, and continuous improvement.About the Role:Lead and inspire a...
-
Leadership Role in Customer Management
4 days ago
Copenhagen, Copenhagen, Denmark Salesforce Full timeCustomer Success Leadership OpportunitySalesforce is seeking a seasoned professional to join our team as a Senior Manager of Customer Outcomes. As a member of our leadership team, you will play a crucial role in driving customer success initiatives and developing strategies to improve customer health scores and retention rates.Your Responsibilities:Develop...
-
Customer Success Manager
6 days ago
Copenhagen, Copenhagen, Denmark Amazon Full timeCustomer Success ManagerWe are looking for a Customer Success Manager to be the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team.The ideal candidate will have experience in operational services or support environment and experience engaging management stakeholders on technical, operational or...
-
Head of Customer Success and Sales Strategy
4 days ago
Copenhagen, Copenhagen, Denmark Moonboon Full timeJob DescriptionWe are seeking a dynamic and experienced leader to join our team as Head of Sales and Customer Success. This role is pivotal in driving our sales strategies and ensuring exceptional customer experiences.Key ResponsibilitiesSales Leadership: Develop and implement sales strategies to achieve company targets and drive growth.Customer Success:...
-
Director, Customer Success Management
1 week ago
Copenhagen, Copenhagen, Denmark Salesforce, Inc. Full timePosition Overview:As a People Leader at Salesforce, you will be responsible for leading and inspiring a team of highly skilled and passionate Customer Success Managers (CSMs). You will ensure that your team delivers on Salesforce's mission to provide exceptional customer experiences, drive product adoption, and ultimately contribute to our customers'...
-
Director, Customer Success Management
4 days ago
Copenhagen, Copenhagen, Denmark Salesforce Full timeDirector, Customer Success ManagementApply remote type Office - Flexible locations Denmark - Copenhagen time type Full time posted on Posted 5 Days Ago job requisition id JR289762To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category: Customer...
-
Customer Success Director
6 days ago
Copenhagen, Copenhagen, Denmark HCLTech Full timeWe are seeking a highly experienced Service Delivery Manager to join our team at HCLTech Copenhagen Municipality.About the RoleThis is a mid-senior level position that requires a strong background in service delivery, leadership, and customer management. The successful candidate will be responsible for managing all aspects of our service delivery,...
-
Strategic Customer Success Manager
2 weeks ago
Copenhagen, Copenhagen, Denmark 3Shape AS Full time3Shape is a pioneering company in digital dentistry, dedicated to creating cutting-edge technology and imaging techniques for non-technical medical professionals. Our mission is to provide seamless user journeys with intuitive tools, focusing on customer satisfaction and loyalty.About the position:We are seeking a Sr. Program Manager who will drive our...
-
Strategic Customer Success Leader
1 week ago
Copenhagen, Copenhagen, Denmark NielsenIQ Full timeJob DescriptionWe are seeking an experienced Strategic Customer Success Leader to join our team. In this role, you will be responsible for delivering exceptional customer success across the Brand & Media Strategic Analytics & Insight Practice Area in Western Europe.Work closely with the Regional Customer Success lead to design a practice area organization...
-
Customer Success Strategy Director
5 days ago
Copenhagen, Copenhagen, Denmark NielsenIQ Full timeAbout NielsenIQNielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. Our commitment to diversity, equity, and inclusion is...
-
Customer Success Manager
2 weeks ago
Copenhagen, Copenhagen, Denmark Freetrailer Full timeAre you a 'rockstar' in creating success for our partners in Sweden and Denmark plus at the same time being a strong communicator? If yes, look no further, as you might be the ideal candidate as our new Customer Success Manager here at Freetrailer. We offer the exciting opportunity to join a fast-growing company with significant potential and high ambitions...
-
Customer Success Manager
2 weeks ago
Copenhagen, Copenhagen, Denmark SAP Danmark Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Customer Success Manager
4 hours ago
Copenhagen, Copenhagen, Denmark SAP Danmark Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Customer Success Manager
2 weeks ago
Copenhagen, Copenhagen, Denmark GAN Integrity Solutions Full timeCustomer Success ManagerWe are looking for a strong team player who thrives in a fast-paced, innovative working environment and is passionate about customer happiness. We need someone who is excited about building great customer relationships, and who will have a meaningful impact on the growth of our business.In this role, you will:Own the commercial...
-
Customer Success Manager
2 days ago
Copenhagen, Copenhagen, Denmark Heimdal Security Full timeWe are Heimdaland cybersecurity is our passion. Join us in an internationally expanding business, leading the fight against cybercrime When joining Heimdal, you will embark on a thrilling ride in a fast-growing cybersecurity business, where we believe the team is the cornerstone of what we do tomorrow. We are leading the fight against cybercrime, developing...
-
Customer Success Director
1 week ago
Copenhagen, Copenhagen, Denmark NielsenIQ Full timeAbout the RoleIn this strategic leadership position, you will be responsible for driving customer success for the Brand & Media Strategic Analytics & Insight Practice Area across Western Europe. You will work closely with the Regional Customer Success lead to develop strategies that deliver exceptional results.ResponsibilitiesSupport the development of a...
-
Drive Success as a Customer Service Lead
1 week ago
Copenhagen, Copenhagen, Denmark myGwork - LGBTQ+ Business Community Full timeAt RS, we're committed to making amazing happen for a better world. As a Customer Service Team Leader, you'll play a key role in driving success and achieving our purpose.Job Description:You'll handle customer inquiries via email, coordinate and lead the team across Denmark, Sweden, and Norway, and identify and implement process improvements to enhance...
-
Customer Success Strategist
2 weeks ago
Copenhagen, Copenhagen, Denmark Pandektes Full timePandektes, a leading platform for legal information retrieval, is seeking an experienced Customer Success Manager to join its team.About the RoleThis is a unique opportunity to be part of a fast-growing startup and play a key role in shaping the future of customer success.Key ResponsibilitiesDevelop and implement customer success strategies to ensure smooth...
-
Copenhagen, Copenhagen, Denmark TruLab, Real-Time Technology for Clinical Trial Oversight Full timeBiosample tracking is critical to clinical trial success. TruLab's real-time technology enables efficient tracking, ensuring protocol compliance and data integrity.We are looking for a Customer Success Project Manager to oversee our European operations. This role involves managing multiple projects simultaneously, coordinating activities among diverse...