Delta Customer Experience Representative

6 days ago


Copenhagen, Copenhagen, Denmark Delta Air Lines, Inc. Full time

At Delta Air Lines, Inc., we strive to deliver exceptional customer experiences that exceed our passengers' expectations. As a Customer Service Agent, you will be at the forefront of this effort, ensuring seamless and pleasant travel experiences for our valued customers.

Responsibilities:
  • We are seeking an individual with excellent communication skills to greet customers in the lobby, guide them through the check-in process, and assist with ticketing, routing, trip planning, and baggage check-in.
  • The ideal candidate will possess strong technical skills, using computers to sell, print, and reissue tickets efficiently.
  • A key aspect of this role is managing the check-in process, collaborating with Business Partner's agents to ensure a smooth operation.
  • To prioritize safety, you must practice safety-conscious behaviors in all operational processes and procedures.
  • We seek individuals who can maintain a positive attitude inside and outside of work, fostering a welcoming environment for our customers.
  • This position requires strong listening and communication skills to identify customer needs and provide directions appropriately.
  • You should be able to embrace diverse perspectives, thinking, and styles, promoting inclusivity within the team.
  • As a Complaint Resolution Official (CRO), you will assist customers in situations related to discrimination, accommodations, or services for customers with disabilities.
  • Your goal is to create 'Moments that Delight' by engaging with customers and providing personalized support.
  • Additional responsibilities include assisting with seat availability, making gate announcements, checking and handling baggage, and managing the boarding process.
  • In this role, you will also positively impact customers' use of airport technology, ensuring a better, faster, and friendlier airport experience.
  • You will efficiently coordinate and monitor all aspects of the operation, addressing irregular operations as quickly and effectively as possible.


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