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Senior Manager of Client Success
3 weeks ago
Salesforce, Inc. is a leader in innovation, constantly evolving to meet customer needs with cutting-edge solutions. We are committed to creating an inclusive, supportive, and growth-oriented environment for our employees. Our goal is to make a meaningful impact on both our customers and the world.
Job Description:
A Senior Manager of Client Success at Salesforce, Inc. is responsible for leading and inspiring a team of highly skilled and passionate Customer Success Managers (CSMs). The ideal candidate will ensure that their team delivers on Salesforce's mission to provide exceptional customer experiences, drive product adoption, and ultimately contribute to our customers' long-term success.
Key Responsibilities:
1. Leadership & People Management: Lead, inspire, and manage a diverse team of Customer Success Managers, fostering a high-performance culture and promoting accountability, collaboration, and continuous improvement.
2. Team Development & Coaching: Provide regular coaching, feedback, and professional development opportunities to help CSMs grow their careers. Implement strategies for talent development, including setting clear expectations and delivering performance reviews.
3. Cross-Functional Collaboration: Work closely with Sales, Marketing, Product, and Support teams to ensure alignment across the customer lifecycle and address any challenges or opportunities.
4. Operational Excellence: Optimize processes and workflows to ensure the team is efficient, proactive, and scalable. Leverage data and analytics to continuously improve customer success outcomes and identify areas for operational improvement.
